Continued evolution in BPO has meant fundamentally rethinking how to assess and identify market opportunities for specific customer segments. IDC's Worldwide BPO Services Market Forecaster: Vertical Markets provides analysis of end users' budgets, spending trends, and priorities within 17 industries and 7 company sizes for the United States and worldwide. A comprehensive look at key BPO providers is provided with detailed profiles of vendors assessing their horizontal and industry-specific BPO services as well as their service delivery models, including platform-based and cloud models.
Markets Covered
This product covers the following segments of the BPO services market:
Human resources
Customer management
Procurement
Finance
Accounting
Subjects Analyzed
Throughout the year, this product will address the following topics:
Market share of top U.S. BPO services vendors in five vertical sectors
BPO services spending and budget trends by industry and company size
Buyer requirements in the context of industry processes and business issues based on survey analysis of 6,500 end users
Customer spending trends and priorities based on 17 industries and 7 company sizes
Key Questions Answered
Our research addresses the following issues that are critical to your success:
Which industry segments present the best opportunities for vendors to sell BPO services?
What is the market opportunity for procurement BPO by vertical?
What is the market opportunity for customer care BPO by vertical?
What is the market opportunity for HR BPO by vertical?
What is the market for finance and accounting BPO by vertical?
Moving Beyond IT: The Breadth of the BPO Services Opportunity
Source: IDC
Companies Analyzed
IDC's Worldwide BPO Services Market Forecaster: Vertical Markets service provides a measurement of the BPO services opportunities in various industries, analyzing key trends and drivers and evaluating the competitive landscape for companies currently competing in, partnering in, or entering the market. The research also reviews the strategies, market positioning, and overall future direction of the CRM and customer care market and keeps product, marketing, and strategic planning professionals informed on the market leaders and key market opportunities within this environment. The market sizing, market share, and predictions provided are a guiding system for initiating rational and optimal IT decisions and strategies. IDC's insights lead to credible, unique, viable, and defensible market positioning and support the identification and prioritization of marketing efforts as well as successful entry, strategies, and tactics.
Timely Delivery and Support
Throughout the year, this product will offer insight into the latest trends impacting the market. Potential studies include:
U.S. Key Horizontal BPO Services Market Forecast by Vertical and Company Size. BPO services spending and budget trends by industry and company size
U.S. Key Horizontal BPO Services Market Forecast by Vertical and Company Size: Midyear Update. Update of BPO services spending and budget trends by industry and company size
Market Share of Leading IT Vendors. Insight into leading IT services vendors and market share across vertical markets
Industry Outlook 2013. Provide insight into major trends shaping IT services priorities across 17 vertical markets
