Managed services and outsourcing play a key role in any organisation's ICT landscape. Today, most organisations outsource or rely on an external service provider for some of their IT- and communications-related services.

Due to the market's ever-changing needs, a vast array of managed services and outsourcing solutions have emerged over the past 12 months. What are the features and benefits to look out for? Are there any pitfalls? What should you be looking out for? At IDC's Managed Services and Outsourcing Conference 2009, IDC analysts and top industry experts will share their insights and will answer these pressing questions.

IDC's Managed Services and Outsourcing conference will examine the hottest topics, including:

• Outlining the business case for managed services and determining the right managed services model
• Choosing the right managed services partners
• Driving IT value in a multisourced environment
• Choosing what areas of an IT department to adopt managed services for, and what should you take into consideration
• Tools and techniques for a comprehensive managed services solution

Who Should Attend

Typically, IDC's managed services and outsourcing conferences are attended by:

• Head of IT
• IT directors
• IT managers
• Vendor/partnership managers
• Systems architects/designers
• CIOs, COOs

FREE* attendance for the first 100 end-user registrations received

For all subsequent end-user registrations and participants from other organisations a fee of EUR550 (+ VAT at 15%) will apply.

If registering as an end user, enter "MGDWB" in the special promotional code box.

Registration includes conference participation, documentation and access to presentation material, plus all refreshments and lunch. Please note that the fee does not include overnight accommodation.

We are only able to accept up to three attendees from each company due to limited space at each event. If we have already received registrations from three members of your company we will inform you as soon as possible in order for you to discuss attendance internally.

*IDC reserves the right to investigate and authenticate registrations submitted under this category and to apply the stated registration fee if deemed necessary. The applicant will be informed in advance if this is the case.

Confirmation

Once written confirmation of your booking has been received, you will be sent an email confirmation and, closer to the event, an email detailing joining instructions. If you have not received this information by at least two weeks before the conference, please contact the conference organisers to ensure that your booking has been received and processed.

Terms and Conditions of Cancellation

Substitutions can be made at any time.

Cancellation of free tickets: For cancellations made up to one week prior to the event there will be no charge. For cancellations received after this time, or for those registered delegates who do not show up on the day, there will be a EUR70 administration fee.>

Cancellation of paid tickets: For cancellations up to one week prior to the conference we will refund your delegate fee minus a EUR70 administration charge. For cancellations received after this time, or for those registered delegates who do not show up on the day, the entire fee will be forfeit.

Registration and Further Information

Harriet Cottam

Tel.: +44 (0) 20 8987 7166

Fax: +44 (0) 20 8995 7224

Email: hcottam@idc.com

It may be necessary for reasons beyond the control of the organisers to alter the content and timing of the programme or the invited speakers.