IDC's Nordic Services and Sourcing research analyzes the services sector and how companies purchase and consume IT as well as the use of IT from a business perspective — i.e., the transformation of IT and business due to the 3rd Platform. Additionally, it covers underlying business and IT trends and technologies connecting the research with enabling technologies and areas such as customer experience and Nordic industry trends. It also describes sourcing activities and strategies available to end users.
Nordic Services and Sourcing
Markets and Subjects Analyzed
- Nordic services markets by foundation market: project services, outsourcing services, customer support services
- Current and future trends shaping services demands in the Nordics
- Sourcing and vendor management strategies
- Business services and business process outsourcing
- Vertical market adoption of services
- End-user buying behavior and vendor selection criteria
- Analysis of deals won
- Impact of 3rd Platform for business and services vendors
- Country-based services market analysis and forecasts
- Country-based competitive analysis with vendor shares
- End-user buying behavior and vendor selection survey
- IT services market by vertical market
- IT services buyer pulse; deal tables
- Quarterly IT Services Forecaster
- Half-year update of services market
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
- What is the market size of the Nordic services markets (by country) for project services, outsourcing services, customer support services?
- How will the market evolve over the coming five years?
- How can services and vendors be managed and more value created in the process?
- What is the uptake by vertical industry?
- How can you get out more value from sourcing and vendor management?
- How does the SMB market differ from the rest of the market regarding IT services adoption?
- What are end users' most important buying criteria?
- Which deals are up for renewal?
- Who is winning in the market and why?
- How are pure-play offshore vendors doing in the Nordics?
- What cloud offerings are successful in the Nordics?
- What are my peers' major challenges and how can I differentiate?