Emerging technologies and implications to the BPO market
End-user perspectives and adoption trends
IDC's insight into the market dynamics that affect global delivery, IT outsourcing, and BPO services
Overview of vendor and end-user activities in the cities, as well as market changes that could impact global delivery strategies
Key factors that drive end-user decisions when it comes to deciding on outsourcing destinations
Market size and growth/dynamics
BPO Market Analysis and Forecast
Global Delivery Index
Business User Interviews and Discussions
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
What are the specific BPO trends that are unique to the APEJ region?
Who are the local BPO players in the APEJ region that are making an impact in the market?
What are the new technologies that are changing the landscape for BPO providers?
How do you rationally and objectively compare different cities in Asia/Pacific (excluding Japan) for global delivery?
What are the customers' choices for destinations for offshoring activities?
What factors or criteria are important in selecting an offshoring, nearshoring, and onshoring destination?
Cloud-Age BPO Services: Ingrained Intelligence
IDC's Asia/Pacific Outsourcing: BPO and Global Sourcing and Delivery service reviews strategies, market positioning, and future direction of several providers in the BPO and global sourcing and delivery markets, including:
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Unparalleled Coverage of End-User Requirements Across Vertical Industries
Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.