IDC's Europe, Middle East and Africa Business Network Services presents our analysis, sizing, and forecasting of the fixed-line business voice and data markets in EMEA. It covers the network services markets from SMB up to multinational enterprise, including next-generation services based on IP and Ethernet as well as traditional fixed voice and data services. Primary end-user research is presented each year that reveals shifting business networking trends as well as informing our individual market forecasts. Our research helps companies in the business communications industry shape their corporate and product development strategies and pinpoint emerging opportunities.

• Fixed-line business voice and data services
• Converged voice/data and fixed/mobile
• MNC, enterprise and SMB
• IP telephony services such as hosted VoIP and IP trunking
• Traditional fixed-line telephony
• Next-generation IP and Ethernet business network services
• Traditional layer 1 and layer 2 services
• Internet access and remote access services
• Web hosting and colocation
• SME and enterprise behavior, requirements, and plans
• Advanced network applications such as unified communications, WAN optimization, application-aware networking, and telepresence

• EMEA Carrier Ethernet Services, 2010-2014
• EMEA IP VPN Services, 2010-2014
• EMEA Business VoIP Services, 2010-2014
• EMEA WAN Manager Survey, 2010

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

1. What is the rate of migration from legacy to next-generation voice and data services?
2. How should emerging technologies and services be deployed for greatest effect?
3. What is the size of the opportunity for carrier Ethernet services?
4. What is the value to customers of converged services?
5. What network services do enterprises use today and how do they expect to evolve?
6. How can enterprise service providers address the SMB market?

IDC's Europe, Middle East and Africa Business Network Services examines how service providers are positioning themselves to compete in the fixed-line voice and data market. This service reviews strategies, positioning, and future direction of providers in the market, including:

Arcor, AT&T, Avaya, Azzurri, Belgacom, BT Global Services, Cable & Wireless, CallServe, Claranet, Cogent, COLT, Completel, Deutsche Telekom, Delta3, e-shelter, Easynet, eircom, Equinix Europe, euNetworks, France Telecom, Global Crossing, Global Switch, Google, Interoute, Interxion, KPN, Level 3, Microsoft, Mitel, Neuf Cegetel, Net2Phone, ntl:Telewest Business, NTT Europe, Ono, Orange Business Services, OTE, Portugal Telecom, Rackspace, Redstone Telecom, Reliance Globalcom, Savvis, Sentrum, Skype, Sonaecom, Sprint, Swisscom, T-Systems, Tata Communications, TDC, Tele2, Telecom Italia, Telecity, Telefónica, Telehouse, Telekom Austria, Telenor, TeliaSonera, Telstra International, Tiscali, Verizon Business, Vodafone, and Wind.

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