The IT services and business services industries are transforming rapidly as end users shift their demand to reflect new challenges, and as suppliers transform their business models to gain competitive advantage. IDC's European Services Overview service tracks new developments in the demand-side and supply-side services landscape and provides a qualitative and quantitative view of the whole Western European services landscape.
Markets and Subjects Analyzed
Project-oriented services: IT consulting, business consulting, systems integration, custom application development, network consulting and integration services
Outsourcing: IS (datacenter) outsourcing, application management, network and desktop outsourcing, hosted application management, hosting infrastructure services, and key horizontal BPO
Training and support: hardware deploy and support, software deploy and support, and IT education and training
Western European countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the U.K.
Current and future trends shaping services demand in Europe
Competitive landscape of the European services market
Industry demand drivers — both upwards and downwards
End-user perceptions of services vendors
Market sizing and growth rate changes in services markets
Western European Services Market Forecasts, 2013–2017 (updated quarterly, with pivot tables)
Services Vendor Selection and Customer Satisfaction in 2013
Spending Priorities of European Organizations in 2013
Top 20 West European Services Vendors' Revenues and Market Shares, 2012
Top 10 West European IT Services Vendors: Competitive Analysis
Ad-hoc IDC Links and Flashes covering major events and trends
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
What is the demand for IT services and business services in Western Europe, and how will it grow over the next five years?
What are the most important demand-side and supply-side trends and drivers in European services? How and why are they changing?
How did the leading services companies perform in 2012?
Which European services vendors currently have competitive advantage, and why? What drives competitive advantage?
How do trends such as cloud, mobility, social business, Big Data etc reshape end-user demand - and how will they change the competitive landscape?
What do European end users look for when buying services, and how satisfied are they with their suppliers?
Services Market and Competitive Positioning
This service reviews strategies, market positioning, and future direction of several providers in the West European services marketplace, including, but not limited to:
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Unparalleled Coverage of End-User Requirements Across Vertical Industries
Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.