IDC's Software and Hardware Support Services research assists software and hardware vendors and support providers in developing, marketing, and delivering support services. Recurring service revenue, to put it simply, represents some of the most profitable and sought-after dollars for technology providers. By subscribing to this service, clients will gain greater insight into best practices for operational efficiencies, competitive positioning, and strategies for using support services to drive revenue and new technology sales.
- Software and hardware support offerings
- How IDC's 3rd Platform (mobile, social, cloud, and analytics) is transforming support
- Channel and partnering strategies for support
- Multivendor support services
- Electronic and esupport strategies, including mobility
- Hardware service markets by product category
- Software support services by software segment
- Preventive and proactive maintenance and support
- Worldwide software and hardware support services market size
- The impact of new technologies like software-defined architectures and cloud on support services requirements
- Competitive profiles of providers' support services offerings
- Vendor strategies for support
- Best practices in the support services market
- Service models for premium and multivendor support
- Trends in consumer support services
- Worldwide Software Support Services Forecast and Analysis
- Worldwide Hardware Support Services Forecast and Analysis
- Consumer Support Analysis
- Impact of Virtualization on Enterprise Support
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
- What are the best-in-class elements of support programs?
- What will be the critical skills, systems and tools, organizational structures, and marketing strategies for delivering superior software and hardware support services?
- How will new technologies like mobility, cloud, virtualization, and social business affect the software and hardware support market?
- How can technology providers use support services as a competitive differentiator?
- What are the key drivers for improving and maintaining customer satisfaction over time?
- How will the market for consumer support services evolve?
- What are the key market opportunities?
- What do cloud and as-a-service offerings mean for support?
IDC's Software and Hardware Support Services research examines how software and hardware support service providers are positioning themselves to compete in the software and hardware support market. This service reviews the services strategies, market positioning, and future direction of major and emerging software and hardware support service providers. Companies covered include:
Accenture, Avaya, CA Technologies, Cisco, Dell, EMC, Fujitsu, Hitachi, HP, IBM, McAfee, Microsoft, Nortel, Novell, Oracle,Red Hat, SAP, Sybase, Symantec, Toshiba, Unisys, and VMware.
IDC's Custom Research and Go-to-Market Solutions harness the power of global research, thought leadership, and innovative best practices to drive your business forward. With proven approaches and research-backed methodologies, IDC helps you:
IDC Custom Solutions develops and delivers programs designed around your specific business goals using a foundation of research and insights across technologies, geographies, and industries as well as expertise across practice areas that span strategy, sales and marketing, and business measurement and management. Go here to view our overview video.
Whether you are a technology buyer or provider, IDC Insights' research translates today's global IT professional requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.
Connect and engage with a global network of business and IT professionals in the first-of-its-kind end-user community at http://idc-insights-community.com or learn more about our IT Executive research by visiting http://www.idc.com/itexecutive.
Program Vice President, Infrastructure Services
Program Director, Software and Hardware Support Services