IDC's Software and Hardware Support Services research assists software and hardware vendors and support providers in developing, marketing, and delivering support services. Recurring service revenue, to put it simply, represents some of the most profitable and sought-after dollars for technology providers. By subscribing to this service, clients will gain greater insight into best practices for operational efficiencies, competitive positioning, and strategies for using support services to drive revenue and new technology sales.
Markets and Subjects Analyzed
Software and hardware support offerings
Virtualization support services
Channel and partnering strategies for support
Multivendor support services
Electronic and esupport strategies, including mobility
Hardware service markets by product category
Software support services by software segment
Preventive and proactive maintenance and support
Worldwide software and hardware support services market size
The impact of new technology on support services requirements
Competitive profiles of providers' support services offerings
Vendor strategies for support
Best practices in the support services market
Service models for premium and multivendor support
Trends in consumer support services
Core Research
Worldwide Software Support Services Forecast and Analysis
Worldwide Hardware Support Services Forecast and Analysis
Consumer Support Analysis
Impact of Virtualization on Enterprise Support
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
What are the best-in-class elements of support programs?
What will be the critical skills, systems and tools, organizational structures, and marketing strategies for delivering superior software and hardware support services?
How will new technologies like mobility, cloud, virtualization, and social business affect the software and hardware support market?
How can technology providers use support services as a competitive differentiator?
What are the key drivers for improving and maintaining customer satisfaction over time?
How will the market for consumer support services evolve?
What are the key market opportunities?
What do cloud and as-a-service offerings mean for support?
Software and Hardware Deploy and Support Spending, 2011 and 2016 ($M)
Source: IDC
Companies Analyzed
IDC's Software and Hardware Support Services research examines how software and hardware support service providers are positioning themselves to compete in the software and hardware support market. This service reviews the services strategies, market positioning, and future direction of major and emerging software and hardware support service providers. Companies covered include::
Accenture, Avaya, CA Technologies, Cisco, Dell, EMC, Fujitsu, Hitachi, HP, IBM, McAfee, Microsoft, Nortel, Novell, Oracle,Red Hat, SAP, Sybase, Symantec, Toshiba, Unisys, and VMware.
Custom Research and Go-to-Market Solutions
For IT suppliers or IT buyers doing business planning and budgeting, sales and marketing, or performance measurement, we have the custom offerings to optimize your success at every stage of your business. Our data- and content-driven approach helps you make better decisions, drive more effective marketing programs, and effectively measure your success - resulting in a greater return on your investment.
Unparalleled Coverage of End-User Requirements Across Vertical Industries
Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.
Connect and engage with a global network of business and IT professionals in the first-of-its-kind end-user community at http://idc-insights-community.com.
