IDC's Finance, Accounting and Procurement BPO Services research offers service providers valuable insight at global and regional levels into the dynamics, size, and scope of BPO market opportunities from a horizontal BPO services standpoint. This service studies macrotrends and developments such as shifts to new delivery models for BPO (e.g., platforms and business process as a service [BPaaS]) across all BPO categories and will focus on finance and accounting (F&A), procurement BPO, and business analytics services.
Markets and Subjects Analyzed
Global and regional BPO competitive landscape, including vendor strategies, positioning, and offerings
Market forecasts for horizontal BPO services such as customer care, human resources, finance and accounting, and procurement services
Impact of emerging models of delivery (e.g., BPaaS and utility computing) on BPO
The evolution of BPO deal activity
Shift toward platform-centric BPO delivery
Worldwide and U.S. BPO Forecast and Analysis
Transformation Within BPO
Emerging BPO Models
Finance and Accounting BPO
The BPO Competitive Landscape: Progress Report on the Strategies of Major BPO Service Providers
Analysis of BPO Deal Activity
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.
Key Questions Answered
How has the BPO services market changed over the past year? Where are the best opportunities, and how are they developing?
How are buyers' needs evolving, and what are their expectations of vendors?
Who are the leading providers of F&A and procurement BPO services, and how are their BPO strategies unfolding?
How is BPO deal activity evolving, and what are the key characteristics and composition of BPO deals being signed?
Worldwide Finance, Accounting and Procurement BPO Services
IDC's Finance, Accounting and Procurement BPO Services research examines how both IT services and function-specific providers are positioning themselves to compete in the BPO market. This service reviews the strategies, market positioning, and future direction of several providers in the BPO space, including:
Business and technology services providers such as Accenture, Aegis, Capgemini, Cognizant, Dell-Perot, Genpact, HCL Tech, HP, IBM, Infosys, TCS, Wipro, WNS, and Xerox-ACS.
BPO process specialists such as Ariba (acquired by SAP), Ceridian, Fidelity, ICG Commerce, Oracle, Prosero, Provade, SAP, and Sitel.
Custom Research and Go-to-Market Solutions
For IT suppliers or IT buyers doing business planning and budgeting, sales and marketing, or performance measurement, we have the custom offerings to optimize your success at every stage of your business. Our data- and content-driven approach helps you make better decisions, drive more effective marketing programs, and effectively measure your success - resulting in a greater return on your investment.
Unparalleled Coverage of End-User Requirements Across Vertical Industries
Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.