This IDC Manufacturing Insights report uses the IDC MarketScape vendor assessment model to provide a quantitative and qualitative assessment of the capabilities and strategies of key warranty transaction management software vendors. The assessment is based on vendor and user surveys, analysts' assessment, and extensive knowledge of industry best practices.
"In today's business climate, where product quality and warranty coverage are key differentiators, brand owners and product manufacturers know they need effective warranty management," says Sheila Brennan, program manager of IDC Manufacturing Insights' Smart Services and Aftermarket Strategies research and advisory service. "They also need to fend off inefficiencies and reduce financial liability resulting from suboptimal warranty management. Organizations cannot rely on byzantine software developed in-house or on a myriad spreadsheets to manage warranty. They must invest in warranty management software tools that fit their business needs, that support customer expectations, and that can scale and adapt to business changes."