Analyst Profile
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Raymond Boggs
Vice President, Small/Medium Business and Home Office Research
Team:
Directions 2012 (U.S) Participating Analysts
IDC Predictions Team
Small Business/Home Office
VOIP
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Mr. Boggs has a diverse background in the communications, computer, and office automation industries as well as consumer and channel research. He oversees SMB and Home Office research at IDC.
As part of his work, Mr. Boggs directs survey research, forecasting, and market analysis for advanced telecommunications, personal computing, and office automation products and services designed for small and mid-sized businesses as well as home office and consumer households. Research includes identifying key product requirements of different market segments, tracking changing customer channel preferences, and evaluating alternative strategies in response to competitive developments. Mr. Boggs has consulted extensively on changing distribution trends for advanced technology products and the emerging communications and networking needs of SMBs and home-based enterprises.
Prior to joining IDC, Mr. Boggs directed consumer and business research in the technology practice area of Response Analysis/Roper Starch Worldwide in Princeton, NJ. He managed research activity to support the firm's Electronic Access program and provided qualitative and quantitative primary research to a wide range of clients. Boggs had previously established and managed the first research program to focus exclusively on the small business market while at GIGA Information Group/BIS Strategic Decisions (now part of Forrester Research.).
Mr. Boggs is a regular speaker at industry conferences and is quoted in industry publications as well as The New York Times, the Wall Street Journal, and USA Today. A recipient of IDC's Peacock Award for research excellence, Boggs completed undergraduate work at Hamilton College and holds advanced degrees from Brown University and the Carroll School of Management at Boston College.
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| The Shifting SMB IT Support Market -- A Research Preview | | Framingham, MA United States | May 23, 2013
| | We Are All Mobile Workers: How Tablet Usage Will Transform the SMB IT Space | | Framingham, MA United States | February 14, 2013
| | IDC Predictions 2013: SMB - Impact of Changing Priorities, Preferences, Challenges | | United States | January 24, 2013
| | U.S. SMB Security 2011-2015: The Shift from Defense to Empowerment | | Framingham, MA United States | May 31, 2012
| | IDC Predictions 2012: SMB - Shifting Priorities Will Mean New Opportunities/Challenges for Technology Providers | | Framingham, MA United States | January 19, 2012
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