Research Manager, Application Solutions
Team: Canada Research
Canadian Services Team
Canadian Software Team
Jim Westcott is a Research Manager for the Canadian Application Solutions program. In this role Jim manages IDC's research on enterprise applications and application services. For the past several years Jim's research has primarily focused on outsourcing, including global sourcing, transformational BPO and application outsourcing. From an organizational standpoint, Jim leads the development and launch of managed services and BPO research initiatives and special studies. In doing so, he works closely with a global team of analysts who support outsourcing research in a broad range of segments, including managed IT services, CRM and Customer Care, Procurement, HR, Finance/Accounting, Learning, Engineering, and others. Jim Westcott provides expert opinion, market research and analysis, competitive intelligence, and consulting to IT services and technology providers.
Prior to joining the IDC Canada team, Jim Westcott earned a Bachelor degree from the University of Toronto. Jim also holds a post-graduate diploma in applied research design and methodology.
The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services
Jim Westcott, Gard Little, Ali Zaidi, Peter Marston, Alejandro Florean, Marianne Kolding, Vladimír Kroa, Linus Lai, Yukiharu Yorifuji, Melissa O'Brien, David Tapper
Dec 2013 - Doc # 244512 Customer Needs and Strategies
This IDC study provides IDC's view on how the four pillars (social, mobile, analytics, cloud) are shaping the evolution of the business and IT services market and industry using ongoing IDC research. This study presents IDC's analysis of ...purchase document
Canadian IT Services Top 10 Players: 2012 and
First-Half 2013 Results
Jim Westcott, Mark Schrutt
Nov 2013 - Doc # CA14CAS13 Update
This IDC update provides a summary of the revenue performance of the top 10 IT services providers in Canada in 2012. This document also provides IDC Canada's estimates for the performance of these vendors in the first half of 2013 — rela ...purchase document