Analyst Profile Detailed
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Sebastien Ruest
Vice President, Infrastructure, Software and Services Group
Team:
Canada Research
Consulting Services
Outsourcing
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As Vice President, Services & Technology Research, Sebastien Ruest is responsible for leading IDC's research in the Services & Technology marketplace. Mr. Ruest heads a seasoned team of analysts who cover the broad range of IT related infrastructure, software and services, from Consulting and Integration, Application Services, Infrastructure Optimization, Virtualization, Unified Communication and the growing Global Delivery Models, such as Outsourcing and Managed Services. In addition, his team focuses on the market for solutions such as ERP, BI, CRM & SCM and Middleware.
Mr. Ruest also heads IDC's IT service benchmark practice and works with vendors and IT users to measure the efficiencies and cost-effectiveness of service delivery. Sebastien and his team leverage a combined 50 years of selling and delivering services when developing business cases, ROI, TCO and pricing to provide market insight and guidance to IDC's clients.
Prior to joining IDC, Mr. Ruest had close to 10 years experience in corporate strategy, sales & marketing and research at IBM. Most recently, Mr. Ruest was a member of IBM’s Americas Market Intelligence Group, where he led a team responsible for providing insights into opportunities, buyer behaviour and competitive environments for IBM Canada. Mr. Ruest began his career with IBM Global Services as the project leader of a large team responsible for designing Global Contact Centre Outsourcing solutions.
Mr. Ruest holds a Masters of Business Administration from the Edinburgh School of Business. He also holds a Masters of Science degree and a bachelor’s degree, both from McGill University. He is fluent in French.
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