Research Manager, IT Services, Central and Eastern Europe
Curtis Robinson joined IDC CEMA in June 2006, and is a research manager in IDC's IT and business services program for Central and Eastern Europe, the Middle East, and Africa. In this role, he supports the direction and development of the program, covering the complete range of IT services from support services, systems integration, and outsourcing services (including offshore services), to business services and solutions, specifically around business consulting. Robinson has been involved in numerous projects, ranging from market forecasts and analysis studies of the CEE and MEA IT services markets, to strategic consulting projects focused on market entry, competitive and comparative analysis, IT skills, and end-user studies. He has also participated in a wide array of global projects, assessing the impact of new services development, and attending and presenting at related conferences.
Regarding specific research programs at IDC, Robinson has authored a series of reports that provide comparative analysis of offshore sourcing locations throughout the CEE region. His studies assess the economic and business environment of countries and sub-regions, and the feasibility of given countries as sourcing locations in light of business, financial, regional, infrastructural, and educational indicators. He has also participated in various case studies and consulting projects for IT and business services across the CEE region related to these topics. Robinson has recently assumed responsibility for cloud computing and security services-related research and analysis in CEE, and is responsible for quality control of the region's country and regional reports in these areas.
At the country level, Robinson has overseen primary and secondary research into the IT services and business solutions markets in Slovakia, and at various times has been responsible for analyst coordination and quality control of IT services market analysis in Austria, Poland, Ukraine, Egypt, the Baltic States, Bulgaria, Israel, and South Africa, among others.
Robinson also contributes quarterly trackers and forecasters, and is involved in ad hoc consulting projects.
Prior to joining IDC, Robinson served as a business strategist at a business services firm in Prague, where he focused on the development of securitization principles and capital markets in CEE. He also participated in projects covering mortgage markets, retail banking, and pension fund growth throughout CEE and served as a liaison between financial technology vendors and end users.
Curtis Robinson holds an M.A. in political science, with emphasis on comparative and international politics, from Washington State University, and a B.A. in History from the University of the Pacific.
Worldwide Offshore Key Horizontal BPO Services 2014–2018 Forecast
David Tapper, Marianne Kolding, Curtis Robinson, Mukesh Dialani, Mayur Sahni, Jim Westcott, Cathy Huang, Mark Schrutt, Jamie Snowdon
Oct 2014 - Doc # 252044 Market Analysis
This IDC study represents IDC's estimates and projections for spending on a "combined" set of four key horizontal BPO services provided by offshore companies for 2014–2018. It answers the following questions::purchase document
IDC's Security Services Taxonomy, 2014
Vladimír Kroa, Curtis Price, Christina Richmond, Curtis Robinson, Juan Sacchi, David Senf
Oct 2014 - Doc # SL03W Industry Development and Models
This IDC study presents IDC's taxonomy for the security services market. It provides the definitions of security services across four major segments: consulting, implementation, operations, and education and training. It is the foundatio ...purchase document