Associate VP and Head of EMEA, IDC Energy Insights
Roberta Bigliani is associate vice president and head of Europe, Middle East and Africa for IDC Energy Insights. She joined IDC Energy Insights in 2007, and is responsible for the Worldwide Utilities Smart Customer Operations and all EMEA research-based advisory and consulting services, which provide full coverage of the energy industry value chain including both the utilities and oil & gas segments. Bigliani is a longtime veteran in the utilities and oil and gas industries. Her area of expertise includes business and IT issues relevant to the utilities and oil and gas companies, as well as digital transformation, customer experience, Big Data and Analytics, Internet of Things, IT and Operational Technologies integration. She is based at the IDC Italy office in Milan.
Roberta Bigliani has over 20 years of experience in the gas and electricity industry.
Prior to joining IDC Energy Insights, she worked for Accenture where she led consulting projects for all major Italian utilities and oil & gas companies. Over her last four years there, she joined Accenture's Integrated Marketing Practice where she was responsible for utilities at the European level and for generation and energy markets at the global level.
1991 — Graduated Summa cum Laude in business administration and economics at Bocconi University, Milano, Italy
In 2008, Bigliani joined the European Commission DG Information and Society consultation group on smart grids
In 2009, on behalf of the European Commission, DG Enterprise & Industry, she led a specific project on ICT in the European utilities industry.
Frequent speaker and moderator at industry conferences as well as quoted analyst in media.Team: EMEA Industry Solutions, Energy Insights,
Perspective: Utilities Smart Customer Operations Quarterly Update: April–June 2016
Luiza Semernya, Gaia Gallotti, Roberta Bigliani
Aug 2016 - Doc # EMEA41626716 Perspective
This IDC Energy Insights Perspective analyzes the worldwide smart customer operations in the energy sector and outlines major customer care, billing, and analytics contracts, customer engagement, smart metering, emobility developments, a ...purchase document
Drones and Robotics: A Case for European Utilities
Mohsin Shaikh, Jing Bing Zhang, Roberta Bigliani, Gaia Gallotti
Jul 2016 - Doc # EMEA41625216 Insights Presentation
This IDC Energy Insights Presentation provides an overview of drones and robotics for utility line-of-business and IT executives. : The IDC Presentation explores various applications of drones and robotics, existing use cases for dr ...purchase document
|IDC FutureScape: Worldwide Utilities 2016 Predictions|
|Framingham, MA United States|
|November 04, 2015|