Research Manager, EMEA
Gaia Gallotti is research manager for IDC Energy Insights Europe, Middle East and Africa region. Gallotti leads the "European Utilities IT and Operational Technologies" advisory service, which provides full coverage of the utility industry value chain. She joined the IDC Energy Insights in 2007, after joining IDC in 2006. Since then, she has become a recognized independent industry analyst across Europe in the utilities domain. Gallotti's knowledge of the utilities industry enables her to support clients with market research, ad hoc consulting activities, and honoraria. Her area of expertise includes business and IT issues relevant to the utilities, as well as digital transformation, customer experience, Big Data and Analytics, Mobility, and Internet of Things, IT and Operational Technologies integration.
Gallotti is also an active member of IDC’s European Digital Transformation Strategies practice.
She is based at the IDC Italy office in Milan
Gaia Gallotti has over nine years of experience in the European utilities industry, and her expertise covers a wide range of industry-specific themes, including smart energy, distributed generation, smart cities, smart grids, smart metering, smart customer operations, electric mobility, and energy efficiency.
Gallotti is bilingual Italian-English, fluent in French, and proficient in Mandarin Chinese.
2006 — University of Puget Sound — USA: BA double major in international business and international affairs with China
2004 — Beijing Foreign Studies University, China PRC
2004 — Dong Hai University, Taiwan
Speaker and moderator at industry conferences as well as quoted analyst in media.Team: EMEA Industry Solutions, IDC Energy Insights,
Long Live the Utility: Eneco's Business Reinvention
Roberta Bigliani, Gaia Gallotti
Nov 2016 - Doc # EMEA41877416 Event Proceeding
This IDC Web Conference presents IDC Energy Insights' Show and Tell webinar, in which two guests from the Eneco Group — Michel Kerkhof, manager, strategic partnerships, and Willem Ackermans, advisor to the board of management — shared th ...
Perspective: Utilities Smart Customer Operations Quarterly Update: July-September 2016
Roberta Bigliani, Gaia Gallotti, Luiza Semernya
Nov 2016 - Doc # EMEA41875816 Perspective
This IDC Energy Insights Perspective analyzes the worldwide smart customer operations in the energy sector and outlines major customer care, billing, and analytics contracts; customer engagement; smart metering; emobility developments; a ...purchase document