Jason Andersson covers European unified communications (UC) with a focus on desktop UC, contact centers, and social media. He is also responsible for IDC's Nordic Enterprise Communications service and carries out extensive Nordic- and EMEA-based research and consulting covering telecommunications in general, service providers, and vendors in the UC space, including contact centers and social media and services. He provides research, market analysis, competitive analysis, case studies, end-user surveys, and related consulting across the UC and collaboration application areas.
Before joining IDC, Andersson held a number of roles in the UC, contact center, and telecommunication areas. He has extensive knowledge of the industry, and has been a manager of contact centers with responsibility for global UC/contact center application development. He has practical experience of implementing business models used in the applications industry and has seen first-hand the change from premises-based installations to hosted SaaS solutions. He combines business savvy with technology knowledge and market awareness to offer customers key insights into all types of communication strategies.
Andersson writes for industry magazines and blogs, and is a regular speaker at international events. He is an American and Swedish citizen and is fluent in both English and Swedish. He lives with his family in Stockholm.
Follow Jason on Twitter: