EMEA Research Director, IDC Government Insights and IDC Health Insights
Massimiliano Claps is research director for IDC Health Insights and IDC Government Insights in EMEA. Claps is responsible for analyzing key trends related to IT strategies and spending in European central and local government, healthcare provider organizations, and education institutions. He advises IT vendors on their strategic initiatives targeted at the public sector and public sector executives to help them harness value for money from their IT investments.
Claps comes from Gartner, where he was research director with the government team for four years and advised public sector CIOs and IT vendors around the globe. During his previous role, he focused in particular on IT strategy and governance; IT cost optimization, IT sourcing models, such as cloud computing and shared services, and software application products, from ERP and CRM to government-specific solutions, such as grants management.
Claps worked with IDC between 2002 and 2007. During his previous assignment at IDC he led the EMEA Government and Health Insights business and also worked for a year with IDC Canada, where he collaborated in the ramp up of the government research.
Before entering the IT industry, Claps worked for two years at the Monitor Group as a junior consultant with a team that advised major multinationals in the food and beverage, construction, media and telecoms, and pharmaceutical industries about their business and management strategies.
Claps graduated in business administration with a specialization in international business at the Bocconi University (Italy) in 1999. He also completed three MBA courses at Schulich School of Business as an exchange student in 1998.
He is frequently quoted in industry journals and newspapers.
Next-Generation Citizen Services for U.K. Local Government: Hounslow Borough Council Embraces the Cloud
Philip Carnelley, Philip Carter, Massimiliano Claps
Jul 2014 - Doc # SP51W Buyer Case Study
This IDC Buyer Case Study looks at Hounslow Borough Council, a British local government authority that has embarked on an ambitious project to replace its on-premises applications and IT estate with an approach based on a public cloud pl ...purchase document
Western European Healthcare 2014 Top 10 Predictions
Silvia Piai, Massimiliano Claps, Nino Giguashvili
Feb 2014 - Doc # HIOH01W Top 10 Predictions
This IDC Health Insights report analyzes the market dynamics and trends affecting the acquisition, implementation, and use of technology by Western European healthcare providers for the delivery and management of care in community, prima ...purchase document