This IDC study is the first vendor assessment of the managed workflow services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market. Managed workflow services represent the most mature segment of the managed print and document services market and contribute to the overall workflow automation and optimization services market. This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. This display concisely exhibits the quantified scores of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, a Major Player, a Contender, or a Participant. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. The study provides specific guidance for organizations considering a managed workflow services — or a managed print and document services — engagement.
"The managed workflow services market continues to mature and evolve, offering customers a greater value and challenging vendors to continually evaluate and enhance their product and services portfolios," said Holly Muscolino, research vice president, IDC's Printing, Imaging, and Document Solutions. "This study identifies the IDC MarketScape Leaders, Major Players, Contenders, and Participants that make up the current managed workflow services landscape."