This IDC study presents a vendor assessment of the 2015 worldwide UCaaS market using the IDC MarketScape model. This assessment covers 8 UCaaS communications service providers on a worldwide basis. The assessment is based on current and future capabilities with a view to presenting the most comprehensive analysis of enterprise requirements.
"Global CSPs are continually refining and enhancing their UCaaS offerings and capabilities in an effort to meet the evolving communications and collaboration requirements of MNCs. As a result, the breadth and depth of CSP's UCaaS capabilities and offerings have progressed steadily over the past several years and while no one provider has succeeded in becoming the sole global UCaaS CSP, many providers have stepped up to the plate and are offering MNCs strong multiregional, integrated, and differentiated UCaaS solutions." — Amy Lind, research manager, Enterprise VoIP and Unified Communications