This IDC Presentation highlights the results of IDC's 2015 U.S. Mobile Enterprise Services Survey. The survey was completed in August 2015 with 254 IT decision-maker respondents from a variety of industries in organizations with 500+ employees. The purpose of the survey was to analyze the plans for, interests in, and perceptions of wireless services by enterprises. Topics surveyed included topics such as important factors in selection of wireless service providers, satisfaction with current wireless service providers on key attributes, mobile device usage in the enterprise, BYOD plans and policies, and mobile life-cycle management (MLM) services adoption. The results of the survey illustrate the following key findings:
- Security services, rate plans, and customer care top the 2015 list of most important criteria overall for enterprises when choosing a wireless service provider.
- Flexibility and depth of billing and reporting capabilities are more likely to be very important decision criteria among corporate-liable enterprises.
- Smartphone and tablet penetration in the enterprise remains steady at around 54% and 24% penetration, respectively.
- There has been a 33% decline in the percentage of organizations that are corporate liable, defined as paying employees' monthly service bills directly to the wireless service provider.
- The vast majority of enterprises have or are planning to implement a formal BYOD policy.
- Mobile life-cycle management services is growing in popularity but remains an area fraught with vendor perception challenges.