This IDC study describes IDC's Digital Transformation of Document Workflows MaturityScape. The purpose of this IDC MaturityScape is to assist senior IT leaders and line-of-business (LOB) managers in assessing the current state of their business processes. It is designed to identify gaps and create a road map for better aligning the organization's management model and tools with the emerging needs of complex, efficient, cost-saving document and content workflows. This study discusses end-to-end workflow automations, document governance, and security and analytic tools the organization needs in a complex, dynamic IT environment. This document identifies five maturity stages for digital transformation of document workflows deployment based on a set of specific people, processes, technology, and vision dimensions and outcomes. The document provides actionable guidance to senior IT decision makers and line-of-business stakeholders who are tasked with ensuring that their organization is effectively embracing innovations in digital transformation of document workflows.
"Clearly the 3rd Platform (mobile, cloud, business social, and analytics) is modifying when and where business is conducted and the speed at which business is conducted. To support this digital transformation, businesses need to reengineer workflows to support their digital transformation. Users involved in the planning and implementation of automated workflows should determine their current stage of maturity and plan future automation implementation that achieves the maturity stage that best suits their business goals." — Ron Glaz, program director, Document Solutions