Number of Tables: 2
This IDC Pivot Table provides an updated worldwide and U.S. 2014–2019 forecasts for key horizontal business process outsourcing (BPO) services by IDC's 19 standard vertical industries. Historical data is also included for 2012 and 2013. In addition, forecasts by company size band are provided for U.S. BPO services. The key horizontal business process outsourcing services markets are customer care, finance and accounting (F&A), human resources (HR) (including both human resources processing and human resources BPO), and procurement. This document is an update to Worldwide and U.S. Business Process Outsourcing Services 2014–2019 Forecast by Vertical and Company Size (IDC #256123, May 2015).
Best Buy Co., Inc., Allstate Corporation, Mohawk Industries, Inc., HNI CORPORATION, AMR CORPORATION, American Express Company, AMSOUTH BANCORPORATION, McKesson Corporation, UNITEDHEALTH GROUP INCORPORATED, QUIKSILVER, INC., The Walt Disney Company, PATHMARK STORES, INC., HYATT HOTELS CORPORATION, CHEVRON CORPORATION, PULTEGROUP, INC., FLUOR CORPORATION, Time Warner Inc., Microsoft Corporation, PLAINS ALL AMERICAN PIPELINE, L.P., AMC ENTERTAINMENT INC., WERNER ENTERPRISES, INC., STARWOOD HOTELS & RESORTS WORLDWIDE, INC., V.F. CORPORATION, VULCAN MATERIALS COMPANY, INTERTAPE POLYMER GROUP INC., Accenture plc, VALERO ENERGY CORPORATION, QUEST DIAGNOSTICS INCORPORATED, MURPHY OIL CORPORATION, The Shaw Group Inc., Cardinal Health, Inc., MASCO CORPORATION, UNION PACIFIC CORPORATION, ENTERGY CORPORATION, United Parcel Service, Inc., SYSCO CORPORATION, Bank of America Corporation, WEYERHAEUSER COMPANY, WELLPOINT, INC., EAGLE MARITIME SERVICES INC, THE WILLIAMS COMPANIES, INC., GENERAL MILLS, INC., DUKE ENERGY CORPORATION, BCD Travel LLC, Berkshire Hathaway Inc., GENERAL MOTORS COMPANY, Wilson Wholesale Supply Co., THE BOEING COMPANY, KINDRED HEALTHCARE, INC., Tech Data Corporation, LA-Z-BOY INCORPORATED, Wells Fargo & Company, H & R BLOCK, INC., Motorola Solutions, Inc., Citigroup, Inc., Staples, Inc., AMERICAN INTERNATIONAL GROUP, INC., UAL CORPORATION CAPITAL TRUST I, FURNITURE BRANDS INTERNATIONAL, INC., LENNAR CORPORATION, HCA INC., MOSAIC PHOSPHATES MP INC., THE HOME DEPOT, INC., Ingram Micro Inc., BUNGE LIMITED, ROYAL CARIBBEAN CRUISES LTD., CBS CORPORATION, Intel Corporation, CENTEX CORPORATION, General Electric Company, MARTIN MARIETTA MATERIALS, INC., Comcast Corporation, GREYHOUND LINES, INC., Marsh & McLennan Companies, Inc., Altadis, S.A., ANIXTER INTERNATIONAL INC., WASTE MANAGEMENT, INC., 24 HOUR FITNESS WORLDWIDE, INC., LIMITED BRANDS, INC., MARATHON OIL CORPORATION