This IDC study examines the impact of digital initiatives on enterprise network operations. It examines the influence of intent-based modeling on network operations in the context of broader industry moves to diverse, dynamic, and distributed enterprise infrastructure-based programs. The customer experience of IoT, mobility, and cloud services is considered. An assessment of the implicit customer experience responsibilities of IT teams that is associated with digital infrastructure management is included.
"The challenge for the IoT, mobility, and cloud developments is to update network operations to be agile and supportive of rich digital experiences for the internal and external customers of IT infrastructure," said Elisabeth Rainge, research vice president, Communications Service Provider Operations.
Digital transformation, Internet of things, Mobility, Networking virtualization, Networks, Routers, Scalable hardware, Server virtualization, System and network management software, Wireless LAN infrastructure