This IDC study presents a vendor assessment of the 2016 cloud communications platforms vendor market using the IDC MarketScape model. This assessment covers eight key cloud communications service providers (SPs) on a worldwide basis. The assessment is based on current and future capabilities with a view of presenting the most comprehensive analysis of enterprise requirements.
"The cloud communications CPaaS segment has gained substantial momentum over the past 12 months," according to Courtney Munroe, GVP, Worldwide Telecommunications. "This segment will continue to experience rapid growth as enterprises migrate additional applications to the cloud and implement real-time communications applications."