target audience: TECH SUPPLIER Publication date: Apr 2023 - Document type: Market Forecast - Doc Document number: # US49326723
Worldwide and U.S. Outsourced Document Services Forecast, 2023-2027
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Abstract
This IDC study analyzes the outsourced document services marketplace that is made up of in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Forecast, 2022–2026 (IDC #US47975322, April 2022).
Note that any revenue generated by centralized services that are included as a component of a managed print and document services (MPDS) or basic print services (BPS) contract is excluded from this forecast. That revenue is included in Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2022-2026 (IDC #US48532822, March 2023), which will be updated in July 2023. In addition, the business process outsourcing (BPO) document services segment is covered in Worldwide Document Workflow Automation and Optimization Forecast, 2022–2026 (IDC #US47974522, March 2022), which will be updated in April 2023.
"The outsourced document services market remains stable despite challenging market conditions," says Robert Palmer, research vice president, IDC Imaging, Printing, and Document Solutions. "While economic instability and geopolitical uncertainty continue to delay near-term strategic investments, organizations are investing in areas around digital transformation to drive productivity and enable a more effective hybrid workforce."