This IDC Web Conference analyzes that while traditional models of service delivery continue to be disrupted, new opportunities are solidifying leveraging business analytics, mobility, cloud, and social business. Expertise in these key areas combined with industry knowledge and the ability to provide solutions that clearly benefit the business itself represent the critical skills companies look for in selecting service providers. While areas such as analytics add value to the business and account for new opportunities in consulting, they also breathe new life into traditional businesses like BPO. However, customers continue to contend with ongoing issues around legacy applications, aging infrastructure, and a skills gap when it comes to uniting business and IT. These IT issues combined with significant changes in the business itself create real opportunities for the right suppliers.
IDC's Worldwide Services team will examine the key opportunities and threats facing the services market in 2013 from a consulting, outsourcing, and support perspective and what to expect in the year ahead.
Africa (South Africa and the Emerging Continent) ICT Market Opportunity , Africa IT Services , Argentina IT Services: Compete , Argentina Semiannual IT Services Tracker , Asia/Pacific Consulting and Integration Services , Asia/Pacific Datacenter Markets: Infrastructure and IT Services , Asia/Pacific ICT Managed and Cloud Services , Asia/Pacific IT Services Opportunities , Asia/Pacific Infrastructure Services , Asia/Pacific Outsourcing: BPO and Global Sourcing and Delivery , Asia/Pacific Semiannual IT Services Tracker , Asia/Pacific Semiannual Outsourcing Tracker , Asia/Pacific Semiannual Project Based Services Tracker , Asia/Pacific Semiannual Support and Training Services Tracker , Australia IT Outsourcing and Managed Services , Australia IT Services , Australia Services: Compete , Benelux Enterprise Communications and Services , Brazil IT Services: Compete , Brazil Semiannual IT Services Tracker , Brazil: IT Services 2013 , Business Consulting Services , BuyerPulse Deals Database: Americas Services , BuyerPulse Deals Database: Asia/Pacific Services , BuyerPulse Deals Database: Australia Services , BuyerPulse Deals Database: Canadian Services , BuyerPulse Deals Database: Central and Eastern Europe, Middle East and Africa Services , BuyerPulse Deals Database: Europe, Middle East and Africa Services , BuyerPulse Deals Database: Latin America Services , BuyerPulse Deals Database: United Kingdom Services , BuyerPulse Deals Database: United States Services , BuyerPulse Deals Database: Worldwide BPO Services , BuyerPulse Deals Database: Worldwide Services , Canadian Strategic Sourcing and Cloud Services , Central and Eastern European IT Services Expanded Country Set , Chile IT Services: Compete , Chile Semiannual IT Services Tracker , China Services Market , Cloud Services: The Professional Services Opportunity , Denmark: IT Services , Denmark: Outsourcing , Denmark: Project Services , European IT Opportunity: Professional Services Vertical Market , European Services Overview , Executive Information , Finland: IT Services , Finland: Outsourcing , Finland: Project Services , French IT Services: Compete , French Services Market , HR, Talent and Learning Strategies and Services , Hosted Contact Center Services , Hosting Infrastructure Services , IT Consulting and Systems Integration Strategies , IT Education and Certification , Iberia IT Services: Compete , Israel IT Services , Japan IT Services Opportunities and Contenders , Japan Outsourcing , Japan Semiannual IT Services Tracker , Japan Services , Korea Services (Korean Version) , Latin America IT Services 2013 , Latin America Semiannual Business ICT Services Tracker , Latin America Semiannual IT Services Tracker , Managed Network Services , Mexico IT Services: Compete , Mexico Semiannual IT Services Tracker , Middle East Core Countries IT Services , Middle East IT Services Market Opportunity , New Zealand IT Services Market , New Zealand IT Services and Industry Insights , New Zealand IT Services: Compete , Nordic IT Services Opportunities , Norway: IT Services , Norway: Outsourcing , Norway: Project Services , Outsourcing and the Impact of Cloud Services , Peru IT Services: Compete , Portugal IT Services: Compete , Small and Medium Business Markets: IT Services and Support , Software and Hardware Support Services , Spain IT Services: Compete , Sweden: IT Services , Sweden: Outsourcing , Sweden: Project Services , Turkey ICT Market Opportunity , Turkey IT Services , Worldwide BPO Services Market Forecaster: Vertical Markets , Worldwide Customer Care BPO Services , Worldwide Finance, Accounting, and Procurement BPO Services , Worldwide Quarterly Services Tracker , Worldwide Services
Business analytics services, Business process outsourcing, Cloud services, Hosting infrastructure services, Human resources outsourcing services, IT consulting services, Outsourcing engagement services, Systems integration services