IDC - Managed Services in Australia Reveals Level Playing Field Between Telecoms and IT Providers
03 Oct 2012
Sydney, Australia, October 3rd 2012. IDC has released the latest findings from the IDC's Managed Services 2012 survey which covers the ICT spending intentions of the Australian market.
The results show that managed services is an accepted and established delivery model. 75% of respondents will either increase their budgets or keep the same in the next 12 months. The survey reveals that managed services is enabling businesses to save costs, handle complex projects and offer other soft factors such as knowledge transfer and access to emerging technology. This has been very important for helping enterprise address bigger issues such as BYOD and security.
The results also show a more level playing field between telecom carriers and other types of providers (e.g., IT service providers and system integrator). For example, the survey shows the top-two reasons for selecting a telco for managed services is: lower TCO (Total Cost of Ownership) and ability to offer custom solutions. Conversely, the top two reasons for not choosing a telco are: inability to customise solutions and lower TCO. On these metrics, it appears that enterprise buyers have no predisposition to one type of supplier or another. Concerns around a telecom carriers integration capabilities (which was last year's number one reason for not choosing a telecom) have now dropped further down the list.
"Managed services is very mature and enterprises care about cost-savings, regional presence and technical capabilities," says Dustin Kehoe, Associate Research Director, IDC Australia. "As the managed services market grows and margins remain attractive, more parties will enter this space and customers may care more about the service they can provision, not necessarily the type of provider who delivers the service (e.g., integrator, telco, equipment vendor, VAR). This could have profound implications to the channel itself, especially if vendors themselves start to move to a direct sales engagement model."
The survey reveals that cost savings are still a challenge as only a small majority (56%) are reporting cost savings as a result of moving to a managed services contact from in-house management. 23% report that costs have actually increased. This suggests there is a lot of room for improvement to meet the market expectation of lower TCO/ROI.
INFORMATION FOR THE READER
Where can the reader go to find out more? For example, On IDC’s website, www.idc.com this media release relates to document: #AU3054206X, Managed Services and Why Choose a Telco: A Snapshot of Australian Business.
To Summarise
- Managed services continues to be a very mature market in Australia
- The differences between a telecom operator and integrator are finally disappearing
- Continued growth of the services market could lead to disruption within the channel
Contact
For more information, contact:
Dustin Kehoe
dkehoe@idc.com
+61 2 9925 2224
Alison Te Hira
atehira@idc.com
+61 2 9925 2258
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