This IDC study provides market intelligence details for salesforce.com, covering the fourth calendar quarter of 2011, with historical reference points included throughout. Data on financial performance, sales highlights, and recent acquisitions sets the stage for a detailed examination of select products and distribution models.
"Salesforce.com continues to expand its functionality in the contact center/customer service market, marketing heavily in that space. Currently, with only approximately 12% of the SFA market, salesforce.com has substantial upside for expansion." — Mary Wardley, VP, Enterprise Applications and CRM Software
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