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Document at a Glance

Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2010: Decisively Competitive
Jan 2012		Doc # AP3056109T		Competitive Analysis

Printed Page Length: 6 pages
Number of Tables: 1

By: Adrian Dominic Ho
Principal, Telecom Practice, Mobility Lead, IDC Asia/Pacific
Team: Asia/Pacific Communications Team
Team: Asia/Pacific Services Team
Team: Network Infrastructure
Team: Telecommunications

Price $ 3,500.00

Abstract

This IDC study highlights the competitive landscape for the Asia/Pacific (excluding Japan) or APEJ contact center applications as well as the new demands of modern contact centers.

"The contact center application market is an extremely competitive market, and it is one that is currently dominated by a few leading players, "says Adrian Dominic Ho, principal, Managed & Telecom Services, Networking Research, IDC Asia/Pacific "Expect these leading vendors to thrive, as organizations kick up their contact center investments over the new few years," Ho adds.

IDC Opinion | In This Study | Situation Overview | Future Outlook | Essential Guidance | Learn More

Subscriptions Covered:

Asia/Pacific Collaboration and Social Business , Asia/Pacific Emerging Technologies

Companies Covered:

NEC Corporation, Siemens AG, Avaya Inc., Aspect Software, Inc., Alcatel-Lucent, Nortel Networks Corporation, Cisco Systems, Inc.

Regions Covered:

Topics Covered:

Customer relationship management applications, Integration and process automation middleware, Mobility, Telecommunications, Unified communications and collaboration

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