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Document at a Glance

Predictions 2012: Disruption Ahead in the Global Services Market?
Feb 2012		Doc # WC20120209		Event Proceeding

Printed Page Length: 1 pages

By: Rebecca Segal, Cushing Anderson, Gard Little, Alexander Motsenigos, Melanie Posey, Lisa Rowan, Rona Shuchat, David Tapper, Ali Zaidi, Mukesh Dialani

Price $ 5.00

Abstract

The past two years have seen recovery in the global services market but a global spending slowdown may impact that progress in 2012. While CIOs and business unit managers grapple with how to address newer IT disruptors like cloud, consumerization, and social networking, traditional challenges like aging applications, legacy hardware, and a perceived loss of control add to the complexity. What will be the role of Services firms in terms of untangling this complexity and who will emerge as winners in this era of the "new normal" where customers expect to do more with less?

IDC's Worldwide Services research team will look at the impact of disruption, complexity, and customer demands in its annual Predictions webcast. From Business and IT Consulting to Systems Integration and IT, Business, and Application Outsourcing, the presentation will look at key drivers and trends and what to expect in the year ahead.

List of Attachments | In This Web Conference

Subscriptions Covered:

Application Development, Testing and Management Services , Asia/Pacific Business Process Outsourcing , Asia/Pacific Consulting and Integration Services , Asia/Pacific ICT Managed and Cloud Services , Asia/Pacific IT Services Opportunities , Asia/Pacific Infrastructure Services , Asia/Pacific Outsourcing: BPO and Global Sourcing and Delivery , Asia/Pacific Semiannual IT Services Tracker , Asia/Pacific Semiannual Project Based Services Tracker , Asia/Pacific Semiannual Support and Training Services Tracker , Brazil IT Services: Compete , Brazil Semiannual IT Services Tracker , Business Consulting Services , BuyerPulse Deals Database: Americas Services , BuyerPulse Deals Database: Asia/Pacific Services , BuyerPulse Deals Database: Australia Services , BuyerPulse Deals Database: Canadian Services , BuyerPulse Deals Database: Central and Eastern Europe, Middle East and Africa Services , BuyerPulse Deals Database: Europe, Middle East and Africa Services , BuyerPulse Deals Database: Latin America Services , BuyerPulse Deals Database: United Kingdom Services , BuyerPulse Deals Database: United States Services , BuyerPulse Deals Database: Worldwide BPO Services , BuyerPulse Deals Database: Worldwide Services , Canadian Cloud and Application Services , Canadian Strategic Sourcing and Cloud Services , Central and Eastern European Cloud, Hosting and Outsourcing Services , China Services Market , Cloud Services: The Professional Services Opportunity , European Services Overview , European Services Visa , Executive Information , Finance, Accounting and Procurement BPO Services , Global Sourcing Strategies , IT Consulting and Systems Integration Strategies , IT Education and Certification , India IT Services and Cloud Solutions , Japan IT Services Opportunities and Contenders , Japan Outsourcing , Japan Semiannual IT Services Tracker , Japan Services , Latin America ICT Business Services , Latin America IT Services 2012 , Outsourcing and the Impact of Cloud Services , United States Enterprise Communications Services , United States IT Services Vendor and Vertical Views , Worldwide BPO Services Market Forecaster: Vertical Markets , Worldwide Customer Care BPO Services , Worldwide Services

Topics Covered:

Disaster recovery, Hardware, Social networking

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