The past two years have seen recovery in the global services market but a global spending slowdown may impact that progress in 2012. While CIOs and business unit managers grapple with how to address newer IT disruptors like cloud, consumerization, and social networking, traditional challenges like aging applications, legacy hardware, and a perceived loss of control add to the complexity. What will be the role of Services firms in terms of untangling this complexity and who will emerge as winners in this era of the "new normal" where customers expect to do more with less?
IDC's Worldwide Services research team will look at the impact of disruption, complexity, and customer demands in its annual Predictions webcast. From Business and IT Consulting to Systems Integration and IT, Business, and Application Outsourcing, the presentation will look at key drivers and trends and what to expect in the year ahead.