Why IDC Retail Insights for Creating the Omni-Channel ExperienceIDC Retail Insights focuses on how retailers can meet the needs of the omni-channel shopper by integrating the right technologies to create dynamic omni-channel consumer engagement scenarios.
Technology has become a primary element of successful retail performance. Common business issues prevail such as the need to understand the changing dynamics of the consumer, the channels (store, web, call center, mobile), and the retail value chain; improve security and reduce stock loss; and tighten workfl ows between the global supply chain and the demand insight. IDC Retail Insightsâ research provides benchmarks, best practices, and business cases for using information technology to improve global retailing processes, including publication of retail IT spending forecasts and analysis.
Worldwide Omni-Channel Operations Strategies
Worldwide Omni-Channel Customer Experience Strategies
European Omni-Channel Retail IT Strategies
Worldwide Omni-Channel Store Operations Strategies
IDC Retail Insights: Worldwide Hospitality, Travel and Transportation IT Strategies