ONGOING ANALYSIS
The business process outsourcing (BPO) services market has heated up as major IT service providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's BPO research offers service providers valuable insight into the dynamics, size, and scope of BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and procurement services.
