IDC MAPs - Market Advisory Portfolios

PRESS RELEASES

Bursting U.S. Housing Bubble May Increase Value of Homeshored Customer Care Solutions, Says IDC

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Meet Our Team

Stephen Loynd
Program Manager, Contact Center Services

Vladimír Kroa
Research Director, IT and Business Services and Solutions, IDC CEMA

Sean Hackett
Program Manager, IT Outsourcing and Utility Services

Jason Bremner
Director of Research, Canadian Infrastructure Hardware

Satoshi Matsumoto
Research Manager, IT Services, IDC Japan

Rona Shuchat
Program Director, Application Outsourcing Services

David Tapper
Vice President, Outsourcing and Offshore Services Market Research

Lisa Rowan
Program Director, HR and Talent Management Services

BPO

ONGOING ANALYSIS

The business process outsourcing (BPO) services market has heated up as major IT service providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's BPO research offers service providers valuable insight into the dynamics, size, and scope of BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and procurement services.