IDC MAPs - Market Advisory Portfolios

Meet Our Team

David Tapper
Vice President, Outsourcing and Offshore Services Market Research

Jason Bremner
Director of Research, Canadian Infrastructure Hardware

Lisa Rowan
Program Director, HR and Talent Management Services

Satoshi Matsumoto
Research Manager, IT Services, IDC Japan

Rona Shuchat
Program Director, Application Outsourcing Services

Stephen Loynd
Research Manager, Contact Center Services

Vladimír Kroa
Research Director, IT and Business Services and Solutions, IDC CEMA

Sebastien Ruest
Vice President, Research Domains Infrastructure, Software & Services

BPO

ONGOING ANALYSIS

The business process outsourcing (BPO) services market has heated up as major IT service providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's BPO research offers service providers valuable insight into the dynamics, size, and scope of BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and procurement services.