IDC's Continuous Intelligence Services (CISs) deliver a steady stream of market intelligence throughout the year. Each CIS provides customers with in-depth analysis and insights on specific IT and communications market segments.

As a subscriber to an IDC CIS, you receive:

• Twelve months of ongoing research that sizes, analyzes, and forecasts a given market or technology segment
• Access to IDC's market intelligence via IDC's Web site (idc.com)
• Personalized interaction with industry experts who cover the topics and markets in your CIS subscription
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Complimentary invitations to regularly scheduled Web Conferences where IDC analysts provide you with insights and advice on selected industry topics
• Access to IDC's corporate libraries (where applicable)
• Access to "Flexible Research Support" that provides a predetermined number of inquiry hours to be used across programs outside of your subscription (applicable to worldwide and regional programs only)

IDC's Database products provide customers with invaluable market data on current trends and future opportunities for specific IT market segments. Each Database product helps customers identify key opportunities in their target markets, enabling them to develop successful product positioning strategies.

As a subscriber to an IDC Database product, you receive:

• Twelve months of access to IDC market data via an interactive Web query tool and/or Excel workbook
• Access to robust analysis tools
• Personalized interaction with industry experts who cover the topics and markets under your Database subscription
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Access to IDC's corporate libraries (where applicable)

An IDC Market Forecaster is an annual subscription service delivered via pivot table format. A Market Forecaster allows customers to evaluate and analyze market data across multiple dimensions thus giving them the ability to identify market opportunities and effectively position their products.

As a subscriber to an IDC Market Forecaster, you receive:

• Twelve months of access to vital data that allows you to cut and customize data to your needs
• Continuous access to IDC's market intelligence via IDC's Web site (idc.com)
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Complimentary invitations to regularly scheduled Web Conferences where IDC analysts provide you with insights and advice on selected industry topics

QViews provide customers with an essential tool for tracking and analyzing competitors in a particular market segment. QView products help customers identify where market growth is occurring, which vendors are gaining market share, and how each market player is performing relative to its competition.

As a subscriber to an IDC QView product, you receive:

• Twelve months of access to data necessary for your business planning activities
• Quarterly data updates delivered approximately 6–8 weeks after the close of each quarter
• Access to IDC's QView data via Excel tables
• Personalized interaction with industry experts who cover the topics and markets under your QView subscription
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Access to IDC's corporate libraries (where applicable)

IDC's Report Series products deliver a steady stream of market intelligence throughout the year via a series of studies. Each Report Series provides in-depth analysis and insights on specific IT and communications market segments.

As a subscriber to an IDC Report Series, you will receive:

• One or more research studies sizing, analyzing, and forecasting a given market or technology segment
• Continuous access to IDC's market intelligence via IDC's Web site (idc.com)
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Complimentary invitations to regularly scheduled Web Conferences where IDC analysts provide you with insights and advice on selected industry topics
• Access to IDC's corporate libraries (where applicable)
• Access to "Flexible Research Support" that provides a predetermined number of inquiry hours to be used across programs outside of your subscription (applicable to worldwide and regional programs only)

IDC's Special Intelligence Services (SISs) provide in-depth analysis and insights and broad coverage of specific IT and communications market segments. As a subscriber to an IDC SIS, you receive:

• Twelve months of research that sizes, analyzes, and forecasts a given market or technology segment
• Continuous access to IDC's market intelligence via IDC's Web site (idc.com)
• Personalized interaction with industry experts who cover the topics and markets in your SIS subscription
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Complimentary invitations to regularly scheduled Web Conferences where IDC analysts provide you with insights and advice on selected industry topics
• Access to IDC's corporate libraries (where applicable)
• Access to "Flexible Research Support" that provides a predetermined number of inquiry hours to be used across programs outside of your subscription (applicable to worldwide and regional programs only)

IDC's Tracker products provide customers with an essential tool for tracking and analyzing competitors in a particular market segment. Specifically, Tracker products help customers identify where market growth is occurring, which vendors are gaining market share, and how each market player is performing relative to its competition.

As a subscriber to an IDC Tracker product, you receive:

• Twelve months of access to data necessary to assist you in your business planning activities
• Quarterly data updates delivered approximately nine weeks after the close of each quarter
• Quarterly market share, shipment and revenue information (varies by Tracker purchased)
• Access to IDC's Tracker data via CD-ROM, Excel Pivot Tables, and/or Web delivery (varies by Tracker purchased)
• Personalized interaction with industry experts who cover the topics and markets under your Tracker subscription
• Complimentary admission to IDC's annual Directions conference where IDC's most up-to-date forecasts are presented and the opportunity exists to network with IDC analysts
• Access to IDC's corporate libraries (where applicable)

IDC's Access Services provide ongoing research delivered over a 12-month period. Each Access program provides customers with full or customized access to all of the research and analysis produced within IDC's various research programs.

As a subscriber to an IDC Access Service, you receive some or all of the service components listed below:

• Twelve months of ongoing research customized to meet your business requirements
• Continuous access to IDC's market intelligence via IDC's Web site (idc.com)
• A dedicated analyst/account manager who acts as your single point of contact for all your IDC information requests
• Access to a pool of inquiry hours that may be used in a variety of ways to access the IDC information necessary to support your market research requirements
• Access to the global expertise of industry and market experts to obtain strategic and tactical advice and gain insight on new products
• Ability to participate in a variety of IDC events throughout the course of your subscription