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List of Figures

U.S. Home-Based Agent Customer Care BPO Services 2012–2017 Forecast: Home Work Is Working
Sep 2012		Doc # 236834		Market Analysis

Printed Page Length: 29 pages
Number of Tables: 5
Number of Figures: 10

By: Melissa O'Brien
Research Analyst, Worldwide Contact Center Services
Team: Outsourcing

Price $ 4,500.00

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	List of Figures

			Benefits of Using Home-Based Agents

			U.S. Home-Based Agent Customer Care BPO Services Spending Growth, 2009–2017

			U.S. Outsourced Home Agent Customer Care Services Versus Overall Customer Care Interactions Spending Growth, 2009–2016

			U.S. Outsourced Home-Based Agent Spending Share, 2012 and 2016

			Outsourced Agents Supporting U.S. Customer Care BPO, 2012 and 2016

			Balanced Shore Model

			U.S. Customer Care BPO Home Agent Services and Agent Head Count Growth, 2010–2017

			Factors Impacting Home Agent Revenue per Head Count

			U.S. Home-Based Agent Customer Care BPO Services Spending Share by Interaction Type, 2011

			U.S. Home-Based Agent Customer Care BPO Services Spending Growth by Interaction Type, 2012–2017