Online communities across employees, customers, and partners are creating the business value by interconnecting these communities to a broader business network. IDC's Communities and Collaboration service looks toward the next-generation enterprise, or modern business, made up of a set of connected communities that deliver an integrated business platform. Online communities are creating increasing business value by connecting employee, customer, and partner communities to a broader business network. In addition, convergence is taking place across the functional areas of collaboration, so real-time communication and social workflow will be increasingly integrated into business systems to connect communities of users. The program will explicitly cover online communities, enterprise social networks, file synchronization and sharing, and traditional collaboration (email, conferencing, team collaboration).