Enterprise Voice and IP Communications Services
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IP as applied to voice and other applications and services is an emerging market with enormous growth potential and the ability to transform the communications services industry. This report series analyzes the market for traditional/legacy voice services and emerging IP communications services including hosted IP communications services, IP trunking, and hosted unified communications. It also examines service provider strategies to facilitate the usage of IP as well as enterprise adoption of and migration to emerging IP communications services. This service further quantifies the opportunity for personal IP communications services and communications-as-a-service (CaaS) applications delivered from the cloud.

Markets and Subjects Analyzed

  • Hosted IP voice
  • Hosted IP communications and applications services
  • SIP trunking/integrated access
  • Enterprise migration from legacy to IP voice services
  • Communications as a service
  • Enterprise adoption of VoIP and end-user trends and challenges

Core Research

  • U.S. Hosted IP Voice Forecast
  • U.S. SIP Trunking Forecast
  • Enterprise Voice Migration: TDM to VoIP
  • U.S. WAN Manager Survey: Business VoIP
  • Communications-as-a-Service Insight

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

Key Questions Answered

  1. What is the role of the service provider in delivering IP communications services across the enterprise?
  2. How can operators and vendors implement IP communications solutions that meet the needs of companies ranging in size from small businesses to large enterprises?
  3. What is the enterprise migration path from legacy TDM voice to VoIP services, and when and how is the migration occurring?
  4. What role will vendors such as Cisco and Microsoft play in delivering communications as a service?

Enterprise Voice and IP Communications Services

Source: IDC

Companies Analyzed

This service reviews strategies, market positioning, and future direction of several providers in the enterprise voice and IP communications services market, including:

8x8, AT&T, Avaya, BroadSoft, Broadvox, BT, CallTower, Cbeyond, CenturyLink, Charter, Cisco, Comcast, Cox, Dimension Data, EarthLink, Fonality, HP, IBM, Integra Telecom, IntelePeer, Level 3 Communications, MegaPath, Microsoft, Optimum Lightpath, Orange Business Services, Polycom, ShoreTel/M5, SimpleSignal, Sprint, Tata, Thinking Phones, Time Warner Cable, tw telecom, Verizon, West IPC, WVT Communications Group, Windstream, and XO Communications.

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Meet the Experts
Amy Lind
Research Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications