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IDC OpinionIn This InsightSituation Overview Figure: Social Business Framework
Figure: Sample Social Project Process
Market Factors
Social Objectives
 Table: Social Objectives, Desired Outcomes, and Enabling Tactics
Customer Experience
Employee Empowerment
Supplier Enablement
Partner Enablement
Social Output
Social Tools
Figure: Social Business Impact on Business Process
ESN Implementation Best Practices
Future Outlook Figure: Social Impact on Technology Markets
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