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IDC OPINIONIn This StudySurvey Objective
Methodology
 Table: Question Segments and Conditions
Survey Respondents Profile
Sample Profile
Company Size
 Figure: Respondent Breakdown by Company Size
Industry
Figure: Respondent Breakdown by Industry
Respondents' Roles in Company Networks
Figure: Respondent's Role in Voice Systems
Respondents' Understanding of Networks
Figure: Respondent's Understanding of Voice System Networks
Executive Summary
Situation OverviewJapan Enterprise Users' VoIP Systems/Services Implementation Trends
VoIP Systems Implementation Trends
Figure: VoIP System/Service Implementation, 2011
Figure: VoIP System/Service Implementation, 2009–2011
Figure: VoIP System/Service Implementation by Company Size, 2011
Figure: Implementation of On-Premises VoIP Systems by Company Size, 2009–2011
Figure: VoIP Service Implementation by Company Size, 2009–2011
Figure: VoIP Systems/Services Implementation by Industry, 2011
Figure: On-Premises VoIP System Implementation Rate by Industry, 2009–2011
Figure: Implementation of VoIP Services by Industry, 2009–2011
User Expectation, Satisfaction with VoIP Systems/Services
Figure: User Expectations from VoIP Systems/Services Prior Implementation
Figure: User Satisfaction with VoIP Systems/Services Post Implementation
Figure: Comparison of User Expectations and Satisfaction with VoIP Systems/Services Before and After Implementation
Figure: Correlation Between Expectation Prior Implementation and Satisfaction Post Implementation of Users that Implemented VoIP System/Services
Implementation Methods of Enterprise VoIP Users
VoIP Systems/Services Purchase Sources
Figure: VoIP Systems/Services Vendors, 2010–2011
Figure: VoIP System/Service Vendor by Company Size, 2011
Figure: VoIP System/Service Purchase Vendor by Industry, 2011
Criteria for Choosing VoIP System/Service Supplier
Figure: Reasons for Choosing VoIP System/Service Vendor
IP-PBX/SIP Server Selection Criteria
Figure: Selection Criteria for VoIP System/Service Implementation: IP-PBX/SIP Server, 2011
Figure: Selection Criteria for VoIP Systems/Services Implementation: IP-PBX/SIP Server, 2009–2011
IP Phone Selection Criteria
Figure: Selection Criteria for VoIP Systems/Services Implementation: IP Phone, 2011
Figure: Selection Criteria for VoIP System/Service Implementation: IP Phone, 2009–2011
Unified Application Implementation Trends
Unified Application/Function Implementation Rates
Figure: Implementation Rates of Unified Applications/Functions, 2011
Collaborative Unified Application Implementation
Figure: Collaborative Unified Application Implementation by Company Size, 2011
Figure: Collaborative Unified Application Implementation by Industry, 2011
Voice-Based Unified Application System Implementation
Figure: Voice-Based Unified Application Implementation by Company Size, 2011
Figure: Voice-Based Unified Application Implementation by Industry, 2011
Mobile Unified Application System Implementation
Figure: Mobile Unified Application System Implementation by Company Size, 2011
Figure: Mobile Unified Application System Implementation by Industry, 2011
Implementation of Other Unified Application Systems
Figure: Other Unified Application System Implementation by Company Size, 2011
Figure: Other Unified Application System Implementation by Industry, 2011
Satisfaction and Dissatisfaction with Unified Applications/Functions
Figure: Level of Satisfaction with Unified Applications/Functions, 2011
Figure: Comparison of Implementation Rates and Degrees of Satisfaction with Unified Application Functions
Figure: Correlation Between Implementation Rate and Degree of Satisfaction with Unified Applications
Figure: Dissatisfaction Regarding Unified Applications/Function
Enterprise Users' Perception of Outstanding Issues and Future Plans for Voice Systems
Outstanding Issues and Future Plans of VoIP System/Service Users
Figure: Challenges in Enterprise Telephone Systems/Unified Applications
Figure: Future Implementation/Expansion Plans of VoIP Systems/Services
Figure: Future Implementation/Expansion Plans of VoIP Systems/Services by Company Size
Figure: Future Implementation/Expansion Plans of VoIP System/Service by Industry
Figure: Expansion Plans for VoIP Systems/Services
Figure: Reasons for Changing VoIP Systems/Services
Figure: Expected Results from VoIP Systems/Services Implementation
Figure: Reasons for Non-Implementation of VoIP Systems/Services
Future Plans for Unified Application Implementation
Figure: Implementation Plans for Unified Applications/Functions
Figure: Reasons for Non-Implementation of Unified Applications/Functions
Future OutlookEssential GuidanceLearn MoreRelated Research
Synopsis
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