http://www.idc.com/research/simplesearchres.jsp?buck=Services%2FBusiness+Process+Outsourcing&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC research on Customer Care, Finance, Accounting, Human Resources, Logistics, Procurement and Small Business Outsourcingen-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Services%2FBusiness+Process+Outsourcing&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223911http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223911This IDC Pivot Table provides updated 2010 U.S. forecasts from 2009 to 2014 for four key horizontal business process outsourcing (BPO) services markets by 18 verticals and seven company sizes. Each of the four BPO services markets are forecast by vertical and company size, allowing a view into U.S. services opportunities at a granular level. Table 1 breaks out IDC's U.S. BPO services markets, verticals, and company sizes. Mon, 28 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223865http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223865This IDC study examines the competitive landscape and provides a five-year forecast for the U.S. market for payroll services. The purposes of this study are to analyze and quantify the U.S. market opportunity for payroll services and to offer recommended strategies for taking advantage of opportunities."To distinguish themselves in the market and win over new clients, service providers should consider improving their proof points on the cost savings associated with outsourcing, offer clients more in the way of pay-related analytics, and consider how traditional services will be instantiated in the cloud, said Lisa Rowan, program director, HR, Learning, and Talent Strategies for IDC." Thu, 24 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20976http://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20976Tue, 22 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812This IDC Flash discusses the June 2010 closing of Accenture's acquisition of assets from CadenceQuest Inc. (www.cadencequest.com), a privately held company based in Arlington, Virginia, that specializes in customer data and analytics for retailers. Tue, 15 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=NZ2578502Shttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=NZ2578502SThis IDC study provides a five-year forecast for the New Zealand (NZ) IT services market from 2009 to 2014, including highlights of market trends in 2009 across IDC's 12 foundation markets. The main purpose of this study is to identify current or new trends and changes in assumptions influencing New Zealand IT services opportunities, and to discuss their effects on the five-year forecast for IT services in New Zealand. "There is a lot of discussion in the marketplace around the changing role of the CIO becoming more strategic, but the change is not often reflected in other C-level executives within organisations. This is creating challenges for both the IT and business fronts in being able to clearly map a unified vision that views IT as a business enabler. As a consequence, organisations will seek out SPs that can deliver on new technologies with the latest thinking around innovative approaches, including strategic planning and change management initiatives as part of the services contract," says Rasika Versleijen-Pradhan, senior IT services analyst, IDC New Zealand. Fri, 21 May 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=NZ2578504Shttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=NZ2578504SThis IDC study provides a five-year forecast for the New Zealand solution services market from 2009 to 2014, including highlights of market trends in 2009 across two distinct areas, those that are derived from infrastructure services such as business continuity (BC), security, and storage; and those from the business solutions such as collaboration and knowledge management (KM), enterprise resource management (ERM), customer relationship management (CRM), and supply chain management (SCM). The main purpose of this study is to identify current or new trends and changes in assumptions influencing the New Zealand solution services market, and discuss their effects on the five-year forecast. "There is a greater drive towards the convergence of collaboration, knowledge management, and analytics as these areas metamorphose and challenge traditional lines of services offerings," says Rasika Versleijen-Pradhan, senior services analyst, New Zealand. Wed, 19 May 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223281http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223281This IDC study considers the market for contact center services, specifically in outsourced customer care. This year's document may provoke some important questions, such as: Which outsourced customer care players will emerge from this recessionary era and prove to be market leaders and innovators? What strategic moves might companies make to thrive over the long term? "Despite the conservative growth figures proposed in this market analysis, a select group of customer care outsourcers may come out of this era stronger than before. As IDC emphasized in our last competitive landscape study, some providers will almost certainly negotiate the murky present in ways that suggest the possibility of a bright future." — Stephen Loynd, program manager, IDC's Contact Center Services program Wed, 12 May 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223276http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223276This presentation reports the detailed results on BPO services from the 2010 Annual Vertical Group Survey. The 2010 Vertical Group Survey surveyed 6,483 U.S. organizations from 19 industries and five company sizes categories to determine a range of information on IT budgets, IT services and BPO services budgets and spending trends from 2009 to 2010, vendor preferences, and customer behavior in terms of the use of vendor platform, analytics, and services delivery preferences. Questions were related to Human resources BPO, Finance and accounting BPO, Procurement BPO, Customer care BPO, and industry-specific BPO. The participant profile for the 2010 Vertical Group Survey included IT decision makers and those with direct IT budget knowledge, who were responsible for U.S. only or U.S. and worldwide budgeting. Quotas were met for 19 industries and five company sizes to ensure representation across industry and size segments. This presentation provides the following: Survey details and respondent profiles Highlights of survey findings Survey results on IT budgets for 2010, with a comparison to 2008 and 2009 budgets, by industry and company size Initiatives driving IT investment and the differences across industries Investment priorities for 2010 across services markets BPO services spending plans for 2010 by vertical and company size – which verticals show the most growth and largest spending budgets – for the four key horizontal BPO services areas Vendor preference by vertical in terms of which vendors are considered to be industry experts Customer preferences in terms of services delivery by vertical and company size A look at BPO analytics and its prevalence by industry and company size and outsourced function The industries covered in this survey analysis are: Banking Insurance Securities and investment services Discrete manufacturing Process manufacturing Retail Wholesale Transportation Professional services Consumer and recreational services Construction Resource industries Oil and Gas Utilities CommunicationWed, 05 May 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS22315910http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS22315910In the first major assessment of the managed print services market, a new IDC MarketScape report from International Data Corporation profiles and ranks the leading hardcopy vendors offering managed print services worldwide. Wed, 28 Apr 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10360101http://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10360101The content of this document was written in Japanese 本調査レポートは、国内ビジネスコンサルティング市場、および主要共通業務機能（Key Horizontal Business Functions：人事、カスタマーケア、財務／経理、調達／購買の4業務）における国内ビジネスプロセスアウトソーシング（Key Horizontal Business Process Outsourcing Services）市場の動向を分析し、セグメントごとの予測をまとめたものである。 国内ビジネスコンサルティング市場および国内ビジネスプロセスアウトソーシング（BPO）サービス市場は、景気低迷の影響によって市場拡大が鈍化している。2009年および2010年において、これらの市場の前年比成長率は低下するが、景気回復が見込まれる2011年以降には上昇するとIDCではみている。「回復する需要を捉えるため、サービス事業者は、IFRS適用に向けた需要の取り込みや成果ベースのサービス体系の強化など、新たなサービス提供体制を整備していくことが重要である」と、IDC Japan ITサービスのリサーチマネージャーである伊藤 未明は分析している。 Tue, 27 Apr 2010 00:00:00 EDT