http://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FCustomer+Relationship+Management%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC's coverage of CRM strategies, compliance and B2B managementen-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FCustomer+Relationship+Management%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223856http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223856This IDC Insight explores the mobile operator support needs of small and medium-sized businesses, the existing approaches of mobile operators in serving SMB customers, and opportunities for improved customer handling.Data presented in this document is from IDC's 2009 SMB Mobility IT Decision-Maker Survey, segmented by company size. The survey was fielded in June and July 2009 to obtain a quantitative assessment of small and medium-sized businesses' use, plans, preferences, challenges, and experiences in deploying mobility. The 2009 survey focuses on SMB use of mobile applications and devices as well as mobile operator and channel preferences. More general questions around IT provisioning were also asked. Results from the 2010 survey will be available in July 2010. Mon, 28 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223911http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223911This IDC Pivot Table provides updated 2010 U.S. forecasts from 2009 to 2014 for four key horizontal business process outsourcing (BPO) services markets by 18 verticals and seven company sizes. Each of the four BPO services markets are forecast by vertical and company size, allowing a view into U.S. services opportunities at a granular level. Table 1 breaks out IDC's U.S. BPO services markets, verticals, and company sizes. Mon, 28 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10400105http://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10400105The content of this document was written in Japanese 本調査レポートは、EAソリューションとして、国内CRM（カスタマーリレーションシップマネージメント）、ERP（エンタープライズリソースプランニング）、SCM（サプライチェーンマネージメント）ソリューション市場、BA（ビジネスアナリティクス）ソリューション市場を分析し、2010年～2014年の市場予測を行っている。「世界金融危機に端を発した経済不況によって、2009年は企業のEA（Enterprise Applications）ソリューションに対する投資抑制が強まった。しかし、不確実性が高まる市場環境の中で、分断されたビジネスプロセス改善に向けて潜在的なEAソリューションニーズ自体は縮小するどころかむしろ高まっている」とIDC Japan ソフトウェア＆セキュリティのグループマネージャーである赤城 知子は述べている。 Wed, 23 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=LC03Shttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=LC03SThis IDC study provides an analysis and sizing of the Western European CRM applications market for the years 2007–2009 and a forecast for 2010–2014. The study segments the CRM applications market by functional market (four functional markets), company size band (1–99 employees, 100–999 employees, 1,000-2–499 employees, and 2,500+ employees), by deployment model (SaaS and on premise), and by country."The CRM application market in Western Europe was remarkably resilient during the 2009 economic downturn and ended with a total value of $4.7 billion," said Bo Lykkegaard, research director in IDC's European Software and Services expertise center. "Some of the key trends in IT today, such as SaaS, online channels of customer interaction, unified communication, the Social Web, and smart phones, are opening up new ways of managing customer relationships as well as revenue possibilities for packaged CRM applications." Wed, 16 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223696http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223696This IDC study provides a detailed description of IDC's worldwide NGN operations market taxonomy. For 2010, the taxonomy includes individual foundation markets grouped within five market segments: OSS and billing, service delivery platform, subscriber data management, value-added services, and voice infrastructure. IDC's worldwide NGN operations market taxonomy is the basis for IDC NGN operations research studies and forecasters worldwide. "IT and network investments in OSS, BSS, SDPs, subscriber personalization systems, applications, and the voice infrastructure are driving the consolidation of systems and streamlining of processes," said Elisabeth Rainge, director, NGN Operations. Tue, 15 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812This IDC Flash discusses the June 2010 closing of Accenture's acquisition of assets from CadenceQuest Inc. (www.cadencequest.com), a privately held company based in Arlington, Virginia, that specializes in customer data and analytics for retailers. Tue, 15 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=FIN223753http://www.idc.com/getdoc.jsp?pid=23571113&containerId=FIN223753This IDC Financial Insights Pivot Table provides an updated spending forecast for worldwide bank IT spending for 2009–2013. Overall worldwide IT spending will increase in 2010 by a modest 0.5%. Although overall IT spend is relatively flat, this is not consistent across all spending categories, all types and sizes of institutions, or all regions. However, because the largest institutions continue to claim the largest proportion of IT spend and these institutions continue to be hardest hit by the global economic downturn, these institutions are driving down spend. On the contrary, many smaller institutions (banks and credit unions) remain well capitalized and are continuing with their technology investments even as consolidation continues. Wed, 09 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20958http://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20958Tue, 08 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=HI223730http://www.idc.com/getdoc.jsp?pid=23571113&containerId=HI223730This IDC Health Insights Perspective discusses the future evolution of CRM design over the next decade. Tue, 08 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20580http://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P20580Thu, 03 Jun 2010 00:00:00 EDT