http://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSolution+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC research on Customer Relationship Management Services, Enterprise Resource Management Services, Globalization and Localization Services, Knowledge Management Services, eCommerce Services, Solution Integration Services and Supply Chain Services.en-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSolution+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10400105http://www.idc.com/getdoc.jsp?pid=23571113&containerId=J10400105The content of this document was written in Japanese 本調査レポートは、EAソリューションとして、国内CRM（カスタマーリレーションシップマネージメント）、ERP（エンタープライズリソースプランニング）、SCM（サプライチェーンマネージメント）ソリューション市場、BA（ビジネスアナリティクス）ソリューション市場を分析し、2010年～2014年の市場予測を行っている。「世界金融危機に端を発した経済不況によって、2009年は企業のEA（Enterprise Applications）ソリューションに対する投資抑制が強まった。しかし、不確実性が高まる市場環境の中で、分断されたビジネスプロセス改善に向けて潜在的なEAソリューションニーズ自体は縮小するどころかむしろ高まっている」とIDC Japan ソフトウェア＆セキュリティのグループマネージャーである赤城 知子は述べている。 Wed, 23 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG22387110http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG22387110Results from IDC’s latest annual Cloud Services and Technologies End-User Survey show that although enterprises in Asia/Pacific (excluding Japan) or APEJ are becoming more open to the idea of utilizing cloud services and computing, some concerns about the public cloud remain. This may potentially slow the adoption of public cloud services and increase interest in private clouds (cloud computing environments dedicated to the exclusive use of one organization) among organizations in the region. Thu, 17 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812http://www.idc.com/getdoc.jsp?pid=23571113&containerId=223812This IDC Flash discusses the June 2010 closing of Accenture's acquisition of assets from CadenceQuest Inc. (www.cadencequest.com), a privately held company based in Arlington, Virginia, that specializes in customer data and analytics for retailers. Tue, 15 Jun 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS22341910http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS22341910This IDC MarketScape assessment discusses both quantitative and qualitative characteristics and end user feedback that define success in the SAP implementation market. Tue, 18 May 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prES22312110http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prES22312110According to a recent IDC study, demand for IT services will not show a major rebound in the next 12 months as a result of the slow recovery projected for European economies. Though demand is likely to remain flat in 2010, 2.2% growth is anticipated for 2011. Overall, the Western European IT services market is expected to grow at a compound annual growth rate of 3.4% between 2010 and 2014. Tue, 27 Apr 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=222949http://www.idc.com/getdoc.jsp?pid=23571113&containerId=222949This IDC Insight looks at the new course being charted by three players at the leading edge of the customer care business process outsourcing (BPO) space: West, Convergys, and Stream Global Services. In each case, ambitious leadership and a strategy of innovative solutions suggest potential for change at a time of flux in the contact center services market and the economy in general. Mon, 26 Apr 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prIT22287410http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prIT22287410IDC's European Vertical Markets recently released a new report examining the impact of the EU Services Directive, which took effect in December 2009, on the business of professional services companies. Mon, 12 Apr 2010 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=221680http://www.idc.com/getdoc.jsp?pid=23571113&containerId=221680This IDC Forecast Update provides an update to last year's document (see Worldwide and U.S. CRM Services 2009–2013 Forecast, IDC #217357, March 2009). The difficult business environment IDC has written about in recent research continues into 2010. Clients from all markets must do more with less as they strive to provide high levels of customer service with limited resources. Rather than being leveraged as a tool for growth, CRM will be geared more toward client retention. Providers of CRM services need to be accessing their strategic decisions going forward. Wed, 17 Feb 2010 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=220809http://www.idc.com/getdoc.jsp?pid=23571113&containerId=220809This IDC study focuses on the current use and buying intentions of enterprise CRM software and multichannel customer service solutions across four company size segments, from small to very large, in the United States and is based on our AppStats Survey conducted in August 2009. "CRM solutions that help align business processes more directly with organizational objectives and greatly contribute to improving on corporate goals are favored by both line-of-business and IT buyers across all company size segments," reports Mary Wardley, VP, CRM Application Research. Wed, 30 Dec 2009 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=221435http://www.idc.com/getdoc.jsp?pid=23571113&containerId=221435This IDC Flash contextualizes the release of Mobile Manager, a Web portal that automates the back-office work that supports wireless devices. GSG, the creator of Mobile Manager, is a multishore telecommunications analytics company that offers outsourcing services enabling businesses to resolve complex telecom expense challenges through Web-based business intelligence tools and advanced reporting. Founded in 2003, GSG delivers end-to-end telecom support services to several midsize and Fortune 500 clients across the United States. Tue, 22 Dec 2009 00:00:00 EST