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IDC MarketScape: Worldwide Microsoft Implementation Services 2024 Vendor Assessment

Brian Wood — Wed, 24 Apr 2024 04:00:00 GMT

This IDC study represents a vendor assessment of the Microsoft implementation services ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the Microsoft implementation services market. This IDC MarketScape covers a variety of vendors participating in the Microsoft implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

The Microsoft implementation services market is broad and complex. The breadth of the offerings spans IDC's foundation markets of IT consulting and systems integration, which implies the need to satisfy the requirements of an array of stakeholders. IT and line-of-business (LOB) stakeholders will have different priorities and goals with respect to Microsoft implementation services. This means that in order to be successful in the market, service providers will need to address these varying requirements through specific marketing and go-to-market messaging and deliver effective solutions across industries at the IT, LOB, and C-suite level.

The market is also quite dynamic as Microsoft rapidly adds functionality and technology to the platform, applications, and tools. This means that services organizations have to be continuously acquiring or developing new skills and capabilities. Some vendors will offer only one or a few of the categories of solutions in the Microsoft portfolio, while others plan to deliver the full range of solutions across the six Microsoft AI Cloud Partner Designations mentioned previously. Buyers of these services should be aware of the full scope of Microsoft solutions and look for service providers that have experience with and understand the synergies across these solutions.

"In a rapidly evolving Microsoft implementation services market, strategic partnerships and innovative AI solutions are key to unlocking sustainable business value," says Brian Wood, research director, IT Consulting and Systems Integration at IDC.

Generating Health Innovation: Insights from HIMSS 2024

Jennifer Eaton, Mutaz Shegewi — Tue, 23 Apr 2024 04:00:00 GMT

This IDC Perspective offers key takeaways and insights gleaned from the Healthcare Information and Management Systems Society (HIMSS) annual conference, which took place March 11–15, 2024, in Orlando, Florida. HIMSS 2024 showcased significant advancements in AI applications across healthcare, emphasizing real-world utility in clinical and administrative operations. Innovations from Google Cloud, AWS, Microsoft, Salesforce, Oracle Health, and others highlighted efforts to enhance clinical workflows, patient care, and interoperability. The conference also underlined the importance of regulatory compliance, data privacy, and the integration of AI to improve healthcare efficiency, accuracy, and connectivity, setting a transformative direction for health IT.

"Technology vendors at HIMSS 2024 had a decisive focus — distinguish AI hype from realistic possibilities by highlighting innovation that addressed some of the most prominent and long-standing challenges plaguing the industry," states Jennifer Eaton, research director, IDC Health Insights.

IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024 Vendor Assessment

Yogesh Shivhare — Tue, 23 Apr 2024 04:00:00 GMT

This IDC study presents a vendor assessment of emerging MDR service providers worldwide through the IDC MarketScape model. Using the IDC MarketScape model, 12 emerging MDR service providers with operations and customers worldwide were evaluated. This process included interviewing 11 providers and two or more customers from each provider, while for one that did not actively participate in this study, the evaluation was based on IDC's knowledge of its security services offerings and capabilities. Providers were measured in terms of current capabilities and future strategies for delivering MDR services to customers worldwide.

Yogesh Shivhare, research manager, Cybersecurity, says, "The managed detection and response services market is indeed a diverse landscape, teeming with a variety of service providers. It encompasses pure-play MDR providers, traditional managed security SPs that have evolved their managed security information and event management (SIEM) offerings into MDR, and security technology vendors that offer MDR services as part of their comprehensive security stack. Each of these vendors brings unique capabilities to the market, enabling them to meet the specific and unique needs of organizations across various sizes and industries. This diversity, while challenging for buyers due to the complexity of the market, ultimately leads to a more robust and tailored cybersecurity posture for the organizations that utilize these services."

IDC: 65% of Indian IT Buyers to Embrace as-a-service Models for Key Workloads by 2028

Mon, 22 Apr 2024 04:00:00 GMT

IDC Reveals Future of Digital Infrastructure Predictions for India

IDC PlanScape: Online Payment Platforms in Retail

Cristiano Quattrini, Filippo Battaini — Sun, 21 Apr 2024 04:00:00 GMT

This IDC PlanScape explores the diverse functionalities, distinctive characteristics, and profound impact of online payment platforms on retail businesses, elucidating their pivotal role in shaping the modern commerce landscape.

"The online payment industry stands at the crossroads of innovation and security; as digital transactions become increasingly ingrained in our daily lives, the challenge for payment platforms is to strike a delicate balance between user convenience and robust security measures. Success in this dynamic landscape hinges on adaptability, foresight, and a commitment to ensuring the integrity of financial transactions," said Cristiano Quattrini, associate advisor, IDC Retail Insights.

IDC PlanScape: Technology Investment Review Board to Enhance Strategic Goals

Gerald Johnston — Sun, 21 Apr 2024 04:00:00 GMT

This IDC PlanScape explores how a TIRB, led by the CIO, can revolutionize project selection and ongoing evaluation, prioritizing return on investment (ROI) and strategic alignment, thus transforming traditional stovepiped approaches into cohesive, top-tier organizational strategies.

"A TIRB is a critical component in the governance of technology investments. For organizations looking to leverage technology as a strategic asset, a TIRB is vital," says Gerald Johnston, adjunct research advisor for IDC's IT Executive Programs (IEP).

The Role of the COO in a Scale Up

Craig Powers, Tony Olvet — Sun, 21 Apr 2024 04:00:00 GMT

This IDC Perspective highlights the evolving role of the chief operating officer (COO) in scale ups and emphasizes their critical involvement in driving business outcomes, fostering a high-performance culture, making strategic investment decisions, and leveraging their unique expertise or "spike" to address operational challenges and skill gaps. Through insights from veteran COO Brandon Mensinga, the document underscores the importance of COOs in optimizing processes — particularly through automation and AI — and building effective leadership teams to navigate the complexities of scaling businesses.

"COOs in scale ups play a key role in driving positive business outcomes and culture as well as making calculated investment risks, shaping the future of emerging giants." — Craig Powers, research director, Worldwide Digital Business Strategies at IDC

Google Cloud Next '24: Optimizing Infrastructure for Generative AI

Matthew Eastwood, Dave McCarthy, Jasdeep Singh, Taranvir Singh — Fri, 19 Apr 2024 04:00:00 GMT

At the Next '24 event, Google Cloud unveiled various announcements, highlighting its momentum in generative AI (GenAI) and cloud infrastructure technologies. One of the primary focus areas was delivering an infrastructure optimized for GenAI workloads with a range of customer, partner, and product innovations.

Google unveiled its new Arm-based Axion CPU and multiple enhancements across Google Cloud's AI Hypercomputer architecture and workload-optimized infrastructure, as well as innovations in Google Distributed Cloud (GDC), to boost performance and expand capabilities for AI workloads and sensitive enterprise data processing. The company featured start-ups and enterprises like Bayer, Best Buy, Cintas, Discover Financial, IHG Hotels & Resorts, Mercedes Benz, Orange, and TD Bank that are utilizing Google Cloud and GenAI to transform their technology capabilities and enhance their services.

Finally, Google Cloud showcased how it is enhancing AI capabilities and cloud-driven transformations with partners such as Broadcom, CrowdStrike, Palo Alto Networks, and PwC, each contributing uniquely to migrating workloads, enhancing security, extending commitments, and building AI-optimized solutions.

IDC Innovators: Knowledge Management Technologies

Amy Machado — Fri, 19 Apr 2024 04:00:00 GMT

This IDC Innovators study profiles software vendors with solutions that can benefit the knowledge management ecosystem. They provide tools, processes, and best practices to automate and operationalize enterprise knowledge, including unstructured data and content. Using the advancements of AI and generative AI, these companies offer solutions within knowledge architecture, search and discovery, knowledge management platforms, and content/collaboration.

"These IDC Innovators look to overcome the past technology shortcomings related to knowledge management and operationalizing unstructured content," says Amy Machado, senior research manager, Enterprise Content and Knowledge Management Strategies. "These innovators make connecting, managing, and sharing data much easier, with enterprise-ready solutions that are intuitive and automated."

IDC PlanScape: Generative AI in Higher Education

Matthew Leger — Fri, 19 Apr 2024 04:00:00 GMT

This IDC PlanScape serves as a strategic guide for higher education IT leaders and discusses the importance and implications of GenAI for institutions around the world. The document provides key details to help higher education IT leaders understand what GenAI is, what solutions are available in the market, and the challenges and opportunities the technology introduces for the industry. It further outlines the key stakeholders involved in GenAI deployment and provides advice for higher education leaders to help them get started on their GenAI journeys.

"While nearly all industries are feeling the impact of GenAI, perhaps no industry has felt that impact more dramatically than higher education. GenAI has simultaneously captured the attention, imagination, and grave concern of higher education technology and institutional leaders across the world. While it is still very early days for this emerging and rapidly evolving technology, it is critical for higher education institutions to embrace GenAI to truly understand its implications and adapt with it," said Matthew Leger, senior research manager for IDC's Worldwide Education Digital Strategies research program.