rssitbuyer IDC RSS alerts IDC MaturityScape: Managed Digital Services 1.0 <P>The IDC MaturityScape helps enterprises shape their managed digital services.</P><P>"A new world of outsourcing is emerging referred to as managed digital services, which involves incorporating new and disruptive capabilities such as social media, mobile, analytics/Big Data, cloud, cognitive, and IoT," states David Tapper, VP, Outsourcing and Managed Cloud Services. "It is the disruptive nature of these new capabilities that requires enterprises to develop a blueprint and framework that can guide them to optimizing their use of managed digital services to meet their business, financial, and operational objectives."</P> IDC MaturityScape Mon, 29 May 2017 04:00:00 GMT David Tapper, Peter Marston, Alison Close, Xiao-Fei Zhang, Mary Wardley, Lisa Rowan Outsourcing Strategies for Digital Transformation <P>This IDC Perspective explains why and how senior executives should distinguish digital transformation (DX) outsourcing from traditional outsourcing. Increasingly, organizations rely on external service providers to assist in business processes or IT operations. In past decades, this would be called outsourcing, as organizations removed assets, people, and processes to outside vendors and then created a contract to buy the service from the vendors over an extended period. The practice of purchasing services from external vendors continues today; however, the emphasis has shifted from outsourcing legacy or traditional services to outsourcing for digital transformation. Many organizations are recognizing the importance of DX in competing with others, especially regarding customer interactions. At the same time, organizations are learning that their in-house DX skills are inadequate to deliver the needed transformation. </P><P>"This is a new era for outsourcing, and the in-house model may be forever replaced by a multisource, multipurpose external provider management framework," says Ron Babin, adjunct analyst with IDC's IT Executive Programs (IEP). "The VSMO now becomes a strategic partner for DX enablement." </P> IDC Perspective Mon, 29 May 2017 04:00:00 GMT Dr. Ron Babin Data Heroes Point the Way to Big Data Analytics Value <P>This IDC Perspective examines the lessons from the DataWorks conference in Munich, Germany, in May 2017. It focuses on the awarded "data heroes," who have been catalysts and facilitators for successful Big Data usage in their organizations, identified by a vendor-independent judging panel (including IDC). </P><P>"It was clear at this conference that leading organizations are moving on from debating whether and how to use Big Data to looking to achieve best business value from it across the organization," said Philip Carnelley, research director, and leader of IDC's European AI/Cognitive Systems Practice. "The data heroes showed that true value can be derived from wide-ranging use cases. AI is emerging as a key technology for gaining business value from Big Data implementations."</P> IDC Perspective Fri, 26 May 2017 04:00:00 GMT Philip Carnelley, Helena Schwenk IDC PeerScape: Enterprise Mobility Practices for Mobile Deployment <P>"Organizations should be sure that they identify and address their unique mobility challenges and needs, then determine whether the broad, 'vanilla' best practices and technologies need to be adjusted or augmented for their specific circumstances," says Galen Gruman, adjunct analyst with IDC's IT Executive Program (IEP). "The key challenge is to avoid being too special, throwing out the broad best practices that do apply or overcomplicating your strategy with too many exceptions and variations that really don't help in the end."</P> IDC PeerScape Thu, 25 May 2017 04:00:00 GMT Galen Gruman Honda Is Using IBM Watson to Drive Real Changes in Quality Assurance <P>This IDC Buyer Case Study examines how an automaker, Honda, implemented a cognitive system using text analytics to help it respond faster to customer feedback. The solution included IBM's Watson Explorer Advanced Edition and has provided Honda a clearer understanding of customer feedback than had been achieved only by humans. Overall results have greatly exceeded expectations, as accelerated responses and deeper understanding of customers' issues have led to reduced costs because identifying warranty issues sooner helps establish technical guidance sooner.</P> Buyer Case Study Wed, 24 May 2017 04:00:00 GMT Gard Little, David Schubmehl, Akihiro Kimura, Heather Ashton IDC Innovators: SD-WAN, 2017 <P>IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology or both. This IDC Innovators study profiles five SD-WAN vendors — CloudGenix, Cybera, VeloCloud, Versa, and Viptela. </P> IDC Innovators Wed, 24 May 2017 04:00:00 GMT Brad Casemore, Rajesh Ghai, Nolan Greene, Rohit Mehra How to Build Smarter Datacenters to Support Digital Transformation <P>This IDC Perspective outlines the importance of and the building blocks required for creating smarter datacenters to support digital transformation (DX) initiatives.</P><P>"Digital transformation is based upon the ability to make data-driven decisions to drive innovation. Smarter datacenter technologies are essential in making data-driven decisions to improve agility in datacenter facility resources." — Jennifer Cooke, research director, Datacenter Management</P> IDC Perspective Tue, 23 May 2017 04:00:00 GMT Jennifer Cooke IDC PlanScape: Deploying Multifactor Authentication <P>This IDC study provides senior technology leaders with a multifaceted approach to multifactor authentication. </P><P>"Multifactor authentication is a time-tested approach that is finally coming of age," says Mike Chapple, adjunct analyst with IDC's IT Executive Programs (IEP). "Organizations recognize that they face an increasing threat from the compromise of password-based credentials; knowledge-based authentication simply doesn't provide an adequate level of protection against those threats. Push-based authentication using smartphones is both simple for end users and cost-effective for the organization."</P> IDC PlanScape Tue, 23 May 2017 04:00:00 GMT Mike Chapple Industry Clouds — A Vignette of Financial Services Industry Adoption in 2017 <P>This IDC Perspective discusses the industry cloud market within the financial services industry, identifies where industry cloud (IC) adoption is both leading and lagging, and provides insight into how industry collaborative clouds are expected to impact the industry going forward. </P><P>Eric Newmark, program vice president of IDC's Industry Cloud research, noted, "The industry cloud market is growing fast, with dozens of new ICs emerging each month across industries, including financial services companies. Enterprises is this space are increasingly offering their IP, expertise, and best-in-class capabilities through a broad range of cloud models, such as software as a service, hardware as a service, information as a service, and various business operations as a service, just to name a few. Consequently, many financial services industry value chains will experience significant disruption over the next decade, and technology vendors need to prepare strategically to confront the impending industry disintermediation, technology convergence, and customer consolidation that will ensue."</P> IDC Perspective Tue, 23 May 2017 04:00:00 GMT Eric Newmark, Marc DeCastro, Jerry Silva, Erik Berggren Public Sector Technical Debt: A Context and Framework for Critical, Unfunded Technical Liabilities <P>This IDC Perspective, designed for government CIOs and other agency IT leaders, provides insights into the concept of technical debt in the context of the current government IT legacy and digital transformation environment. It provides a powerful metaphor for CIOs, CFOs, and IT and agency program leaders to have a business-oriented conversation about <I>critical unfunded technical liabilities</I> that put the enterprise at risk, threaten ongoing operations, and invite newspaper headlines. IDC's framework for technical debt attacks technical debt head-on by putting debt in the context of benefits, consequences, costs, and risks and allowing organizations to maximize value by optimizing debt management activities and funding.</P><P>"Technical debt provides a powerful metaphor for IT and agency program leaders," says Thom Rubel, adjunct research analyst with IDC's IT Executive Program (IEP). "By putting technology decisions in the context of unfunded liabilities, risk, and costs, government IT and program leaders can finally have a meaningful conversation about how to deal with it and improve the availability of agency resources for innovation and digital transformation."</P> IDC Perspective Tue, 23 May 2017 04:00:00 GMT Thom Rubel, Mike Rosen