Aug 2013 |
Doc #242401 |
This IDC study represents a vendor assessment of the 2013 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success ...
Supporting Datacenter Environments: Invoking the Lead Support Provider Model to Help Streamline Business Process
Mar 2013 |
Doc #239762 |
Industry Development and Models
This IDC study explores the recent trend around a lead service provider model in supporting IT environments. These lead service providers act as a single point of contact for your IT to help manage and maintain systems and resolve issues ...