IDC's Worldwide Quarterly Services Tracker® fulfills the demand for detailed, timely, and accurate information on the global services market. It provides insightful analysis and both quarterly and annual vendor revenue by region and market segment. The core product is a set of pivot tables that allow flexible viewing of vendors' revenue by region and service line and highlight market share changes and trends for each firm starting in 2006.

Services Market Coverage and Data Segmentation

This tracker provides total market size and vendor share for the following market areas and segmentations. Measurement for this tracker is in vendor revenue.

Market segmentations:

• Business consulting
• IT consulting
• Systems integration
• Network consulting and integration
• Custom application development
• Application management
• Hosted application management
• IS outsourcing
• Network and desktop outsourcing services
• Hosting infrastructure services
• Business outsourcing (key horizontal)
• Hardware deploy and support
• Software deploy and support
• IT education and training

Data segmentations:

• Vendor financial performance by major region and market segment
• Vendor market share
• Major contracts won
• Acquisitions and reorganizations
• Strategic changes
• Company head count
• Company metrics such as utilization rates and profitability ratios (custom basis)
• Company size: Company size segmentations (custom basis)
• Vertical or country/subregional breakouts as well as quarterly segmentations (custom basis)

Geographic Scope

• Americas
• EMEA
• Asia/Pacific
• Country/subregional breakouts segmentations offered on a custom basis

Delivery Schedule and Deliverables

This tracker is delivered on a quarterly basis in a pivot table format. The delivery schedule for this tracker is:

• Tracker is delivered 10–12 weeks after the end of a calendar quarter
• 3 macromarkets: Project-oriented, outsourcing, support/training
• Total vendor revenue: Services, other
• 2 services categories: IT, business
• 3 services macromarkets: Project-oriented, outsourcing, support/training
• 8 engagement types (standard deliverable)
• 14 foundation markets (enhanced deliverable)
• Results starting 1Q06
• Quarterly total head count
• Clients receive analyst notes describing major vendor activities that affect quarterly performance.