With increasing ICT management complexity and new communication environments, telecom service providers are demanded to extend their service portfolios from traditional telecom services toward IT-related offerings such as datacenter and managed services. Twice a year, IDC's Latin America Semiannual Business ICT Services Tracker® provides detailed market sizing, market share, and five-year forecast data, including market values as well as company size and vertical segmentation.

Technology Coverage and Data Segmentation

This tracker provides total market size and vendor share for the following technology areas and segmentations. Measurement for this tracker is in connections, lines, subscriptions, and end-user revenue.

Technologies and subtechnologies:

• Business fixed voice
• Business fixed data
• Business Internet
• Business mobile voice
• Business mobile data
• Datacenter
• Managed services

Segmentations:

• Market share
• Tecnology
• Company size: Small office (1–9 employees), small enterprise (10–99 employees), medium enterprise (100–499 employees), and large enterprise (500+ employees)
• Vertical markets: Finance, telecomunications, resources, manufacturing, commerce, utilities, services, government, and education

Geographic Scope

• Latin America (Argentina, Brazil, Chile, Colombia, Mexico, Venezuela, and the rest of Latin America)

Forecast Coverage

Forecasts for this tracker are updated semiannually and include five years of historical data and five years of annual market projections. Forecasts are available at the regional and country levels. Examples of the segmentations being forecast in this tracker include:

• Technology
• Company size
• Vertical markets

Delivery Schedule and Deliverables

This tracker is delivered on a semiannual basis with tools such as pivot tables. The delivery schedule for this tracker is as follows:

• Historical and forecast data: June (year end) and November (first-half update)