The Latin America region continues to offer IT services providers significant opportunities in a market that is expected to grow 10% within the next five years. IDC's Latin America Semiannual IT Services Tracker® provides highly segmented information for the most important IT services providers in the region such as IBM, HP, Accenture, Sonda, Indra, and Capgemini, among another 150 companies. Twelve services markets are analyzed, from emerging outsourcing services models, such as IS outsourcing, application management, and hosting infrastructure services, to more traditional project-oriented services engagements, such as IT consulting, custom application development, and systems integration. It also provides complete market size and share, trends, and a five-year forecast across 12 competitive IT services markets, 9 vertical industries, 6 company size segments, and more than 150 vendors spanning 7 countries.

Technology Coverage and Data Segmentation

This tracker provides total market size and vendor share for the following technology areas and segmentations. Measurement for this tracker is in factory revenue.

Technologies and subtechnologies:

• IT services foundation markets: IT consulting, network consulting and integration, hardware deploy and support, software deploy and support, IT education and training, custom application development, systems integration, application management, hosting infrastructure services, IS outsourcing, network and desktop outsourcing, and hosted application management
• Semiannual vendor revenue with and without subcontracting

Segmentations:

• Revenue by company-size segment: Small office (1–9 employees), small business (10–99 employees), medium-sized business (100–249 employees), large business (250–499 employees), corporate business (500+ employees), government, and education
• Ten vertical industries: Finance, communications and media, oil/gas/mining/agriculture, manufacturing, commerce, utilities, professional services, government, education, and home
• Market size, share, and forecast in U.S. dollars and local currency

Geographic Scope

• Latin America (Argentina, Brazil, Chile, Colombia, Mexico, Peru, Venezuela, and the rest of Latin America)

Forecast Coverage

Forecasts for this tracker are updated semiannually and include two years of historical data and an additional five years of annual market projections. Forecasts are available at regional and country levels. Examples of the segmentations being forecast in this tracker include:

• IT consulting
• Network consulting and integration
• Hardware deploy and support
• Software deploy and support
• IT education and training
• Custom application development
• Systems integration
• Application management
• Hosting infrastructure services
• IS outsourcing
• Network and desktop outsourcing
• Hosted application management

Delivery Schedule and Deliverables

This tracker is delivered on a semiannual basis via an Excel pivot table. The delivery schedule for this tracker is as follows:

• May and November