Analyst Location
United States
Coverage
Regions
Elaina Stergiades
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On August 28th, Cisco announced the availability of its newly launched Cisco Lifecycle Services. The suite of services can enable enterprise customers to accelerate business, technology, and operational outcomes with measurable KPIs to help...
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Hewlett Packard Enterprise (HPE) announced on May 2, 2023, a change in the name of its services organization to meet expanding requirements across its diverse customer base. The HPE Pointnext organization will now be HPE Services, and the H...
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Last week Lenovo introduced Premier Support Plus, an expanded support offering that builds on Lenovo Premier Support for organizations that are looking for robust preventive support capabilities paired with fast access to help when needed. ...
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This IDC Perspective provides a definitive overview of the generative AI (GenAI) pricing models to help IT and sourcing professionals budget for GenAI deployments across multiple types of use cases. The generative AI pricing landscape is co...
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This IDC Perspective highlights the focus on customer success services at Oracle CloudWorld 2023."With most enterprises struggling to complete 100% of digital projects, CIOs and business managers are relying on technology providers to help ...
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This IDC Perspective highlights expanded capabilities for existing customers in SAP Cloud Application Lifecycle Management, as well as access the SAP Business Transformation Center."With most enterprises struggling to complete all of their ...
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AI and machine learning in support delivery
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Customer success: how providers are helping end users and IT organizations
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Customer success: key market trends for support providers
More results for Planned Research