Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Scott Tiazkun Loading
    • Heather Hershey Loading
    • Bill Latshaw Loading
    • David Tapper Loading
    • Jerry Silva Loading
    • Peter Marston Loading
    • Gaurav Verma Loading
    This IDC Market Perspective describes the key takeaways from the Infosys Analyst and Advisory Day event in Richardson, Texas, on March 7, 2024. The event focused on Infosys customers that deployed Infosys Cobalt (a set of cloud-based servic...
  • By: 

    • Rick Villars Loading
    • Jennifer Hamel Loading
    • Mary Johnston Turner Loading
    • Neil Ward-Dutton Loading
    • Mickey North Rizza Loading
    • Marci Maddox Loading
    This IDC Survey discusses the 2024 outlook for GenAI awareness, readiness, and commitment. At the start of 2024, enterprises were fully engaged in the transition to AI everywhere. The development of investment plans and setting priorities, ...
  • By: 

    • Matthew Eastwood Loading
    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    • Taranvir Singh Loading
    At the Next '24 event, Google Cloud unveiled various announcements, highlighting its momentum in generative AI (GenAI) and cloud infrastructure technologies. One of the primary focus areas was delivering an infrastructure optimized for GenA...
  • By:  Penny Madsen Loading

    This IDC Survey Spotlight draws upon Cloud Pulse 4Q23 data which shows close to half of cloud buyers spent more on cloud than they expected to in 2023. In 2024, a high number already expect to see cloud spend overruns, but the reasons why a...
  • By: 

    • Peter Marston Loading
    • Jennifer Thomson Loading
    • Estelle Quek Loading
    • Bill Latshaw Loading
    • Alison Close Loading
    • Abhishek Mukherjee Loading
    This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
  • By: 

    • Peter Marston Loading
    • Craig Robinson Loading
    • Leslie Rosenberg Loading
    • David Tapper Loading
    • Alison Brooks, Ph.D. Loading
    This IDC Market Perspective provides IDC's views, learnings, perspectives, and advice after attending NTT DATA's Analyst Day held January 17–18 in Plano, Texas. It encapsulates several sessions in which IDC heard from multiple speakers. The...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is the second part to IDC's 4Q23 Cloud Pulse Survey findings covering the perception of value when purchasing cloud and cloud return on investment (ROI). Facing myriad pressures, cloud buyers feel they are getti...
  • By: 

    • Scott Tiazkun Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    This IDC study presents the new five-year forecast for security services. Security service providers (SPs) are seeing continued needs around incident readiness and response, vulnerability management, and risk concerns, which are positively ...
  • By:  Jennifer Hamel Loading

    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI awareness, readiness, and commitment, as well as the implications for IT investm...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide regions view on enterprise sentiments for using artificial intelligence (AI), across regions, to support application services. The document contains data from IDC's Application Services Survey,...

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