Artificial Intelligence and Automation Team
New Research
This IDC Survey Spotlight analyzes the top qualities that technology buyers listed as important in their decision to work with a conversational AI vendor. IDC defines conversational AI as products/services that are used to develop conversat...
This IDC Tech Buyer Presentation discusses what organizations perceive as their top challenges related to building enterprise intelligence skills and what methods they expect to use to invest in enterprise intelligence skills. The document ...
This IDC Tech Buyer Presentation discusses how the agent experience (AX) is unique in being the central inbound role for delivering CX. As this presentation highlights, through survey responses from a variety of primary research initiatives...
This IDC study assesses the capabilities and strategies of enterprise financial crimes management software solutions (identification and detection) used by financial institutions (FIs) from the perspective of AI responsibly. A key component...
IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles three vendors with edge technologi...
This IDC PeerScape discusses best practices for businesses implementing conversational AI, collected from organizations that are using conversational AI for internal and external self-service use cases. "As conversational AI has entered mai...
This IDC Tech Buyer Presentation outlines how companies can improve operational resilience with modernized edge IT resources.
This IDC Market Note presents an impact analysis of the announcement of Broadcom’s planned acquisition of VMware. It includes guidance that customers should consider concerning the acquisition as well as strategic vendor planning.
This IDC Tech Buyer Presentation provides an overview of the conversational AI tools and technologies market. It also provides information and advice for executives that are considering building and/or purchasing a conversational AI solutio...
This IDC Perspective looks at the future of customer experience from a specific lens of technology — that of authentication to help managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or ...
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