Digital Makeover in a Changed World
ASEAN | October 7, 2021
IDC ASEAN DX Summit Agenda
Speakers
Meet IDC’s top analysts and industry experts.
Sudev Bangah
Managing Director, IDC ASEAN
Christopher Lee Marshall
Associate Vice President, Data, Analytics and AI, IDC Asia/Pacific
Nirmal Krishnamoorthy
Product Marketing Manager, Freshworks
Deepak Ramanathan
Vice President, Global Technology Practice, SAS
Simon Piff
Vice President, Practice Group, IDC Asia/Pacific
Malcolm Koh
Director of CX Practice, Global Customer Engagement, Zendesk
Joanne Avendano
Head of GCash Customer Experience Management, Mynt (Globe Fintech Innovations Inc.)
Dharmaraj Sivalingam
Senior Research Manager, IDC Malaysia
Xingtong Su
Head of Innovation Solutions, Alibaba Cloud Intelligence Malaysia
Khairil Anwar Rahmat
Research Manager, IDC Malaysia
Sponsors
Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world.
For more information, please visit https://www.freshworks.com/
SAS
SAS is a trusted analytics powerhouse for organizations seeking immediate value from their data.
With SAS®, you can discover insights from your data to Identify what’s working, fix what isn’t, make more intelligent decisions and drive relevant change.
A deep bench of analytics solutions and broad industry knowledge, we envision a world where everyone can make better decisions, grounded in trusted data and assisted by the power and scale of SAS® Analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence.
When decisions happen at just the right moment, advancements are set in motion and the world moves forward.
For more information, please visit www.sas.com.
Zendesk
Zendesk started the customer experience revolution in 2007
by enabling any business around the world to take their customer service
online. Today, Zendesk is the champion of great service everywhere for
everyone, and powers billions of conversations, connecting more than 100,000
brands with hundreds of millions of customers over telephony, chat, email,
messaging, social channels, communities, review sites and help centers. Zendesk
products are built with love to be loved. The company was conceived in
Copenhagen, Denmark, built and grown in California, taken public in New York
City, and today employs more than 4,000 people across the world. Learn more at https://www.zendesk.com/
ManageEngine
ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit manageengine.com.
Neo4j
Neo4j is the leader in graph database technology. As the world’s most widely deployed graph database, we help global brands – including Comcast, NASA, UBS, and Volvo Cars – to reveal and predict how people, processes and systems are interrelated. Using this relationships-first approach, applications built with Neo4j tackle connected data challenges such as analytics and artificial intelligence, fraud detection, real-time recommendations, and knowledge graphs. Find out more at neo4j.com. Please contact us at apac@neo4j.com
Snow Software
Brightcove
About Brightcove Inc. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been helping customers discover and experience the incredible power of video through its award-winning technology, empowering organizations in more than 70 countries across the globe to touch audiences in bold and innovative ways. Brightcove is Video That Means Business.™
Visit www.brightcove.com for more information.
Kaspersky
Kaspersky is a global cybersecurity
company founded in 1997. Kaspersky’s deep threat intelligence and security
expertise is constantly transforming into innovative security solutions and
services to protect businesses, critical infrastructure, governments and
consumers around the globe. The company’s comprehensive security portfolio
includes leading endpoint protection and a number of specialized security
solutions and services to fight sophisticated and evolving digital threats.
Over 400 million users are protected by Kaspersky technologies and we help
250,000 corporate clients protect what matters most to them. Learn more at www.kaspersky.com
BlackBerry
BlackBerry. Intelligent Security. Everywhere.
For more information, visit BlackBerry.com and follow @BlackBerry
Microsoft Indonesia